Team Manager

Employer
Livewell Southwest CIC
Location
Plymouth
Salary
£43,742 to £50,056 a year pa, pro-rata
Closing date
10 Dec 2023

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Profession
Other Health Profession
Grade
Band 7
Contract Type
Permanent
Hours
Full Time
37.5 hours per week. An exciting opportunity has arisen to recruit an experienced Band 7 Clinical Team Manager, to join the Plymouth Dementia Pathway based at Mount Gould Hospital. The post is open to all professional groups with an interest in older people's mental health, preferably within Dementia care. You will provide expert clinical leadership to ensure a high standard of patient care as well as provide excellent managerial skills to lead a highly skilled and motivated team. The team offers initial dementia assessment, diagnosis, post diagnostic follow up and treatment, it is key in the journey for people with dementia and their carers offering support and intervention as required both within a persons home, care home setting and/or discharge from our In-Patient Unit.

The successful candidate will use their evidence based clinical skills to lead the service. You will lead in service improvement quality assurance work to achieve agreed local and national performance targets. You will lead in carrying out initial assessment and follow up reviews for patients with complex needs and work within an experienced and established integrated team, delivering meaningful outcomes for service users and carers.

Previous work within the care of the older people will be essential as well as having a good multidisciplinary/managerial working relationship, experience in using local and organisational protocols in managing people and implementing appropriate care pathways.

Main duties of the job

The Plymouth Dementia Pathway, comprises of mental health professionals who work proactively to provide clinic, community and home based interventions in order to support people prior to and post dementia diagnosis. The Team Manager will be required to develop and maintain relationships with other parts of the wider community mental health service, developing opportunities for joint working. The Team Manager will be an integral part of a Senior Leadership Team managing evolving changes to mental health provision across Plymouth.

The role will be pivotal in providing leadership in the team and liaising and developing relationships with other key stakeholders who provide care and support to our older people in Plymouth. We welcome applications from an individual who thrives on implementing and influencing change in a community setting.

The Team Manager will work in collaboration with other Leaders to contribute to the Senior Leadership across Community Mental Health services and inpatient Services to enhance the quality-of-service provision in all domains.

This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities

The Plymouth Dementia Pathway, comprises of mental health professionals who proactively provide clinic, community and home based interventions in order to support people prior to and post dementia diagnosis. The Clinical Team Manager will be required to develop and maintain relationships with other parts of the wider community mental health service offer, developing opportunities for joint working. The Clinical Team Manager will be an integral part of a Senior Leadership Team managing evolving changes to mental health provision across Plymouth.

The role will be pivotal in providing leadership in the team and liaising and developing relationships with other key stakeholders who provide care and support to our older people in Plymouth. We welcome applications from an individual who thrives on implementing and influencing change in a community setting.

The Clinical Team Manager will work in collaboration with other Leaders to contribute to the Senior Leadership across Community Mental Health services and inpatient Services to enhance the quality-of-service provision in all domains.

Job Summary:

The post holder will

Manage a designated Community Dementia pathway and its associated budget.

Work closely with the Senior Leadership Team and the MDT to ensure effective and appropriate delivery of care, ensuring effective throughput of patients.

Ensure supervision and effective management of the capacity of the team, using tools such as caseload supervision and discussion, report manager and MDT.

Maintain close links with outside agencies and other Livewell teams.

Actively support the Directorate Manager in collaboration with other locality Leads in the development of services, including the formulation of protocols, policies and strategy.

Key Tasks and Responsibilities of the Post:

Excellent communication and relationship skills.

Change management experience and motivating teams.

Expert ability in receiving information, analysing and formulating professional judgements.

Ensure the team are represented at relevant meetings e.g. child protection, adult protection, mental health review tribunals and CPA reviews.

Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

Develop and maintain a culture of Psychological Safety managing communication with staff within the team ensuring that interpersonal relationships are managed so that team dynamics have a positive effect on patient care.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with local policies, including GDPR and the Livewell confidentiality policy.

The post holder demonstrates a positive attitude to mental health, attending to patients with respect and courtesy and has the ability to challenge staff where the standard falls below expectations.

The post holder will ensure that professional boundaries are always adhered to.

Work with the other team members to ensure that the team remains compliant with all KPIs.

Must be confident in communicating with people who are experiencing mental health difficulties when English is not their first language.

As an operational manager the post holder will be required to participate in the community operational managers on-call rota if requested to do so by the Chief Operating Officer.

Knowledge, Training and Experience:

Knowledge and Experience of Change management theory and practice

Working with the senior leadership team in the interpreting of new guidance and develop methods of implementation.

Knowledge and ability to apply relevant policy and legislation to practice.

Ability to match patient need with available skills and resources

Ability to resolve inter-personal and clinical issues in a decisive and impartial manner.

Problem solving, weighing up pros and cons. Accessing relevant information to inform decisions and judgements.

Excellent analytical and judgemental Skills:

The post holder will be responsible for updating their own practice, knowledge and skills within their sphere of practice including Livewell mandatory training

Planning and Organisational Skills:

To co-ordinate shifts ensuring appropriate allocation of work with the available skill mix utilising prioritisation, negotiation and delegation skills.

Support the acquisition of skills by junior colleagues by positive role modelling and promoting a culture of learning and personal development.

Regularly take a lead in meetings ensuring all patients are reviewed and decisions and plans are put into action.

Makes the best use of available resources within the team to deliver excellent patient care.

Physical Skills:

Ability to travel across Plymouth.

Competent IT skills to input relevant information into SystmOne and other relevant software.

Able to work with data and technology to deliver mental health provision. Able to pull data from reports to analyse and manipulate data to be used in reports.

Daily use of Microsoft word and Excel packages.

Must be able to use Microsoft Outlook Calendar and manage emails in a timely fashion communicating within the organisation and to external organisations within current policies and guidelines.

Confidence to take on IT skills as technology advances. Constant use of laptop to record, monitor and plan patient care and to monitor and appraise other team members work. This will include supporting other staff in the acquisition of skills.

Demonstrates safe clinical skills when providing care for patients receiving specialist treatments. Able to support staff in management of clinical situations.

Home visits to multi-occupied buildings, many without lifts.

Responsibilities:

Responsible for the supervision and review of all People within the service. In addition to cover in the absence of other managers.

Providing supervision, line management and problem solving support to staff.

To ensure that quality assessments are provided across the team by staff.

Responsible for the provision of specialised advice and guidance relating to the management of risk and decision making within the multi-disciplinary team and the wider health community.

Take a lead role in the identification of risk and the formulation of risk management plans. Participate in risk management meetings.

Collaborate with other teams and services in the provision of patient care and ensure effective communication for all patients within the geographical sphere of responsibility.

Take a lead role in clinical decision-making, including maintaining the safety of patients, staff and the public in challenging, potentially violent situations.

Provide education and training for staff.

Promote recovery within the team and advocate for patients when necessary.

Maintain high standards of clinical care to patients through completion of regular audits.

Responsibility for Policy and Service Development:

Responsibility for the reviewing and updating of all local policies and protocols when required. To provide up to date information for staff at senior staff meetings.

Regular attendance at leadership meetings and participation in the development of protocols and polices.

Implement and embed appropriate national and local policies and protocols.

Responsibility for financial and physical resources:

Responsible for the team budget, meeting with management accountant when required to ensure allocated money is spent effectively and within budget.

Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required.

Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget.

The post-holder will be an authorised to make procurements using the ePROC/Oracle system.

Responsible for the use of individual corporate credit card if required and log completed and sent off in time.

Responsibilities for Human Resources:

Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team.

To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients.

Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues.

Assist in education programmes for junior staff.

Participate regularly in interview panels.

The post holder will behave in a manner that does not bring the team or Livewell into disrepute.

Responsibility as appointing officer for recruitment of junior staff.

In collaboration with other leads, review workforce development plan which will include skill mix.

To manage and deliver learning from incidents, complaints, and RCAs.

Responsibility for information resources:

Responsible for recording eCPA and monitoring the quality of data provided by junior staff.

Responsible for SystmOne contacts and monitor the standard of work of junior staff.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.

Maintain electronic diary as Livewell healthcare protocol.

Monitor junior staff ensuring they complete electronic diaries.

Assist the OPMHs to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.

Responsibility for Research and Development:

A positive role in clinical audit and evaluation of the team to ensure high levels of clinical effectiveness.

Support the team in providing information which will be incorporated in audits and research carried out by the Care Quality Commission, Department Of Hea
Any attachments will be accessible after you click to apply.

B9832-2023-AC-1642

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