The post holder will lead on several key technical areas within the team. This will involve all elements of Server, Infrastructure and End-User Computing delivery. This post is part of the integrated digital service that supports both Alder Hey and Liverpool Heart & Chest, and thus the post holder will support and work across both sites and organisations supporting:

• Windows PC's and Windows Laptops
• iPads, iPods and iPhones, Android tablets and phones
• Audio Visual equipment
• Active Directory User/Computer objects and policy
• Microsoft 365 Features, User objects, licensing, and general policy
• Systems Management toolsets to ensure the appropriate operation of the aforementioned devices\systems
• End user application presentation
• Printing
• Telephony Device Support
• Registration Authority

The post holder will be expected to provide specialist advice across the range of Digital Services, and where applicable, project and programme management will be required as part of the role. Responsibilities for strategic planning and roadmap development within the specialised areas will also be expected.

Main duties of the job

• Provide timely advice concerning the provision of desktop/devices solutions and related technology to deliver service-specific requirements, supported by a continual view of emerging technology and solutions available within the NHS and the IT sector as a whole.
• Provide management and direction to the department concerning technical approaches and solutions.
• Devise close working relationships and technically influence the use of technology and skillsets for the front-end services and clinical teams and escalation points for Incidents and requests.
• There is a requirement to liaise with other sections of the Digital Services Team, other Health Boards and National Teams concerning the following, requiring communication of often complex issues, and negotiating appropriate prioritisation and planned outcomes with a multi-disciplinary approach:
  • Service desk.
  • In house and hosted systems.
  • Data Comms.
  • Voice Comms.
  • Server / SAN Storage Technologies
  • VMWare Virtualisation
  • Security, Data protection and NHS code of connection.

Ensuring that there is an overall view on what work the department is undertaking

About us

Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Alder Park building in the nearby borough of Sefton. We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year. As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit. You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

Job description

Job responsibilities

• Provide highly complex technical advice and judgements concerning desktop/device specification and configuration through analysis, interpretation, and comparison of ranges of options and to have specialist knowledge in these areas.
• Support the Head of Digital Delivery in the management and maintenance of all desktop/device deployments including testing, installation, commissioning, and replacement by analysing and comparing a complex range of options and to ensure that all related services are run in strict accordance with Procedures and Policies.
• Support the Head of Digital Delivery in the management and maintenance of all Server deployments (both physical and Virtual) including testing, installation, commissioning, and replacement by analysing and comparing a complex range of options and to ensure that all related services are run in strict accordance with Procedures and Policies.
• Monitor the Network/Server/desktop/device infrastructure on a day-to-day basis, ensuring that all errors and breaches are identified and addressed.
• Manage the provision of access to secure file storage repositories and ensure key staff are trained appropriately to grant access as required..
• Identify and critically evaluate areas that will benefit from investment, in line with strategy, and from increased efficiency and savings, in line with financial sustainability objectives.
• Effectively plan and manage the impact of complex changes to the environment across clinical and non-clinical areas, through Project Management, Change Control, and communication.
• Work to and develop the use of ITIL best practice within the department Configuration, Change and Release Management, availability and capacity management and Continual Service Improvement.
• Understand and influence relevant Cloud and user/device licensing options and requirements.
• Have advanced skills in the manipulation of databases and configuration/reconfiguration of systems and infrastructure, both hardware and software within this there is a specific requirement for accuracy and a very narrow margin for error, due to potential impact on the system
• Develop the services approach to Joiners, Movers and Leavers and drive an improvement programme in this area.
• Be responsible for the correct usage of high value physical and software assets and supplies including quotation, order, delivery and asset management across the whole organisation.
• Ensure correct license usage with desktop services to ensure compliance with suppliers.
• Provide day to day coordination and guide the staff within the Desktop Team.
• Provide formal and informal training to the wider Digital department about major changes and new systems within your area of specialism.
• Will lead on and undertake regular audit desktop services to ensure performance to optimal standards and monitor system improvements
• The post holder will undertake other relevant duties as agreed with the Head of IT, and commensurate with the banding of this role.
• The purpose of the role should remain constant, but the duties and responsibilities may vary over time within the role and level of the post.

Person Specification

Experience

Essential

• oEducated to masters level or equivalent level of experience of working at a senior level in relevant field
• oNHS specialist infrastructure and end-user support services, e.g. service desk and/or desktop/device support team management
• oManagement and Support of Server Infrastructure both Physical and Virtual in an enterprise environment
• oManagement and Support of Server Infrastructure both Physical and Virtual in an enterprise environment
• oDelivery of desktop services using core Microsoft solutions, leading application vendors and Enterprise standard hardware.

Employer details

Employer name

Alder Hey Children's NHS Foundation Trust

Address

Alder Hey

Liverpool

Liverpool

L145AB

Any attachments will be accessible after you click to apply.

411-COR-23-5792794