Service Manager

Birmingham Women's and Children's NHS Foundation Trust
£50,952 to £57,349 per annum
Closing date
10 Dec 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
An exciting opportunity has become available for an enthusiastic and motivated individual who would like to further develop within an operational management role and a complex and interesting clinical group.

The Medicine Division is seeking a talented, dynamic individual with energy, drive and a high level of interpersonal skills to join our teams supporting our Blood, Stem Cell & Cancer specialties within the Specialised Medicine Clinical Group.

Your role will be to operationally manage the department and to support the ongoing transformation work while providing clear leadership and ensuring delivery against our performance goals.

Main duties of the job

Forming part of the Management Team, the post holder will undertake a wide range of duties to support the Divisional Director of Operations, General Manager, Clinical Service Director, Associate Director of Nursing and other senior members of the clinical group management team in the delivery of performance against a broad range of objectives and targets. The post holder will also support the Divisional Team with specific projects to modernise and improve services and assist in the development of the Trust and service strategy.

This is a challenging operational role but represents an exciting opportunity for the right candidate. The role represents an ideal opportunity for the post holder to further their skills and progress their career into a senior management role.

Interviews will take place after mid December 2023.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job description

Job responsibilities

You will provide leadership and expert advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement. The post holder will need to have experience in operational service delivery and needs to be flexible and adaptable to the requirements of managing a dynamic and fast-paced service.

You will work closely with the clinical teams and departmental heads to ensure the delivery of the key national targets, financial performance, efficient delivery of high-quality and patient focused services and development of regional services across the West Midlands. You will get local, regional and national experience working within existing clinical networks and commissioners to also gain strategic expertise.

Person Specification



  • Degree or equivalent level of relevant management experience.
  • Evidence of on-going professional development.


  • Post graduate qualification related to leadership

Experience, Skills and Specialist Knowledge


  • Minimum of 3 years relevant managerial experience. including line management
  • Knowledge of NHS direction and policy initiatives.
  • Proven change management skills in a complex health care setting.
  • Experience in budgetary and resource management.
  • Knowledge, understanding and experience in Risk Management and Governance issues.
  • Experience in managing complex organisational change projects
  • Experience in managing NHS patient waiting lists


  • Experience in capacity and service planning within an acute health care setting.
  • Knowledge and understanding of Medicine Services
  • Familiarity with IT based management & clinical information systems.

Apptitudes and abilities


  • Proven leadership skills.
  • Excellent and robust interpersonal & communication skills.
  • Proactive and self-motivated, with the ability to motivate others
  • Ability to work independently and demonstrate a high degree of autonomy.
  • Ability to prioritise own workload appropriately.
  • Able to work as part of the multi-professional team.


  • Ability to mediate successfully / resolve conflict situations.

Personal Characteristics


  • Flexible to meet service needs.
  • Ability to work in a challenging and busy environment whilst meeting set deadlines.
  • Well organised and able to manage time effectively.
  • Assertive and confident.
  • Approachable and enthusiastic.



  • Occupational Health/DBS/Asylum Clearances
  • Good attendance record
  • Professional appearance

Employer details

Employer name

Birmingham Women's and Children's NHS Foundation Trust


Birmingham Children's Hospital

Steelhouse Lane


B4 6NH

Any attachments will be accessible after you click to apply.


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