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Administrative Support Lead

The Royal Marsden NHS Foundation Trust
£34,089 to £41,498 Per annum
Closing date
2 Dec 2023

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Other Health Profession
Band 5
Contract Type
Full Time
The Royal Marsden Hospital is Europe's largest Oncology centre with sites in Chelsea and Sutton. The Nuclear Medicine and PET/CT department of the Royal Marsden Trust site is an energetic and busy environment. We are looking for a capable and well organised Admin Supervisor to join our friendly and dynamic team. The person will work with a team of Nuclear Medicine Secretaries, Technologists, PA's and consultants and will report to the NM Operational Lead. You will be responsible for the day to day management of the administrative staff within the Nuclear Medicine and PET/CT departments across the Sutton and Chelsea sites ensuring the 7-day service target for PET/CT imaging is met. You should be an enthusiastic and committed individual with a secretarial and administration background and an eye for detail. You will be able to work independently and accurately under pressure to meet deadlines. The AMSPAR certificate in Medical Terminology and previous experience in a Lead role would be an advantage. You will be able to interact with staff and patients in a polite and confident manner and you will take an ongoing, proactive role in improving the service of our prestigious department. For further information and to arrange an informal visit please contact Ana Margarida Ruas, Radioisotope Services Manager, on 0208 661 3296

Main duties of the job

The post holder will be responsible for the day-to-day management, support and train the Nuclear Medicine and PET/CT Administration team across site, to ensure a comprehensive Reception and Booking Service is maintained.

The post holder will ensure that urgent, unplanned PET/CT appointments at all sites are scheduled, completed and reported within the key 7-working day and 13-working day targets. Ensuring appointments are scheduled in an efficient and timely manner, so that results can be made available to fit with the patient's pathway and prevent the Trust incurring financial penalties

The post holder will also be required to oversee the retrieval of patients' imaging and reports from external Trusts where required.

The post-holder will liaise with the other clerical staff within the department and Clinical users across both sites to maintain effective service delivery of the NM and PET/CT service. The post holder will communicate with a variety of staff throughout the Trust. This will be predominantly with the Radioisotope Service Manager, PET/CT Data Manager, Deputy Service Leads, Operational Lead, Nuclear Medicine Physicians and Radiologists, Technologists/Radiographers and Nuclear Medicine clerical staff, OPD and referrers on both sites.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.
  • To train, manage and mentor NM clerical staff, including NM secretaries and PP clerical staff across both sites, as appropriate and in accordance with their job description and service needs.
  • To act as the main point of contact for the administration team (Reception & Booking Co-ordinators)
  • To work with the Radioisotope Services Manager in retention and recruitment of NM clerical staff.
  • To lead onboarding of new starters, ensuring that adequate training is provided, competencies and other documentation are completed, and other job requirements are organised e.g. smart card access.
  • To ensure that safe working procedures are followed at all times.
  • To plan, review and update rotas to ensure all administration workstations are covered during service hours.
  • To organise leave and cover for workstations during periods of staff leave or sickness absence.
  • To deliver training to colleagues on the Radiology Information System and Hospital Information Systems.
  • To deliver training on sending and requesting external images via the Information Exchange Portal, monitoring requests to ensure imaging is requested and transferred in a timely manner.
  • Identify training and development needs of staff in line with departmental and Trust objectives and ensure all new staff receive core and departmental induction.
  • Conduct reviews and ensure staff are appraised annually, have clear objectives which link to the department objectives and a personal development plan.
  • To monitor sickness, completing return to work forms and reviews and ensure attendance and performance issues are dealt with in an appropriate and timely manner and follow the Trusts attendance, disciplinary or managing performance procedures where formal action is necessary.
  • Inform the Radioisotope Services Manager of any incidents.
  • To investigate complaints relating to NM when requested by the Radioisotope services manager.

Person Specification



  • GSE or equivalent.


  • Knowledge of the full range of administrative and organisational policies and procedures, acquired through training and relevant experience to degree level or equivalent



  • Must be computer literate in the following applications and champion the use of IT: Microsoft Word, Microsoft Powerpoint, Microsoft Excel for data input and basic calculations, Microsoft Outlook, Internet
  • Ability to use booking and IT systems
  • Experience in typing and data entry
  • Experience of working within health service sector
  • Experience of working on a clinical booking/scheduling system
  • Office management experience


  • Experience in using a Hospital Information System

Skills Abilities/knowledge


  • Ability to communicate clearly (written and spoken)
  • Working with people, including effective influencing, enabling others to perform and holding to account, collaborative working within and outside teams
  • Demonstrative ability to share information and work as part of a team
  • Ability to prioritise workload with minimal supervision
  • Ability to exercise personal responsibility/initiative within appropriate boundaries
  • Ability to work independently as well as under direction
  • Ability to use own initiative to solve straight forward problems without supervision
  • Ability to meet tight deadlines and remain calm in stressful situations
  • Highly developed literacy and numeracy skills
  • Ability to produce accurate and consistent work with attention paid to detail
  • Ability to co-ordinate the role of others, including the ability to negotiate effectively

Employer details

Employer name

The Royal Marsden NHS Foundation Trust


The Royal Marsden Chelsea



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