Senior Sister Outpatients

Chelsea and Westminster Hospital NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
28 Nov 2023

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Band 7
Contract Type
Part Time
An exciting opportunity has arisen for a Senior Sister role working across a series of Outpatients Clinics at Chelsea and Westminster Hospital. We are an energetic friendly team looking for an experienced Senior Sister who is dynamic, supportive and flexible who can demonstrate confident established leadership skills.

This is a very busy role overseeing 4 clinical outpatients areas: Medical and Surgical Outpatients, Plastic Surgery Outpatients, Ophthalmology outpatients and Fracture clinic outpatients The post holder must be able to competently deal with competing clinical and managerial priorities and be calm and compassionate in their care of patients.

The post holder will need to possess relevant experience that demonstrates their suitability for the role and have a desire to further develop their management and leadership skills. Appropriate support will be provided.

Informal visits are encouraged.

Main duties of the job

The Trust's Outpatient Services is centralised and the post holder will be responsible for the following clinical specialities Fracture clinic, Ophthalmology, Main Outpatients services and Plastic Surgery. The post holder will provide clinical and management leadership across all of these areas and will directly line manage a variety of staff, that will include other non-nursing teams. There will be a need to support other clinical areas and the Junior Sisters and Orthopaedic practitioners within those teams.

About us

About the Trust

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country. We're also one of the top trusts to work for -our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.We have recently completed a �30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious �60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Job description

Job responsibilities

For further information regarding job description and main responsibilities please see attached job description and person specification.

Person Specification

Trust Values


  • Putting Patients First
  • Responsive to and supportive of patients and staff
  • Open, welcoming and honest
  • Unfailingly kind, treating everyone with respect, compassion and dignity
  • Determined to develop our skills and continuously improve the quality of care

Education and Qualifications


  • Degree/diploma
  • Registered Nurse on NMC register
  • Post registration qualification in relevant nursing field
  • Masters qualification or working towards
  • Completed or willing to undertake management qualification


  • Proficient in venepuncture and cannulation
  • NHS experience in relevant specific areas



  • Experience in managing Outpatients services
  • Clinical expertise in a range of specialties
  • Budget and resource management experience
  • Operational management knowledge and skills
  • Sound track record of effective clinical leadership and management of change
  • Evidence of working cooperatively in a multi disciplinary team
  • Evidence of continuing personal and professional development in key areas: clinical practice, development, education and training
  • Leading audit
  • Ability to manage performance, capability, sickness, grievance and disciplinary processes
  • Experience of working at Band 7 level


  • Business planning management
  • Band 7 experience in an outpatients setting

Skills and Knowledge


  • NHS Organisation and culture
  • Understanding of Outpatients and the related initiatives and KPI's
  • Facilitating teaching and learning
  • Safeguarding
  • Planning and organisational skills
  • Effective team building
  • Ability to prioritise competing complex clinical and service demands
  • Effective time management
  • Analytical skills
  • Ability to manage the process of change
  • Positive enthusiastic attitude with a proactive approach
  • Problem solving, decision making and negotiation skills
  • Ability to manage conflicting priorities and manage workload to meet deadlines

Physical Skills


  • Ability to provide direct patient care including giving expert advice to the clinical staff where need is identified
  • Keyboard skills and IT skills including the ability to use a range of Microsoft Office programmes and databases
  • Report writing and verbal presentation skills
  • Post related skills and experience
  • Good negotiation, problem solving, analytical and decision making skills
  • Highly developed interpersonal and communication skills including the ability to build, lead and motivate a team and manage conflict
  • Confidence in teaching within the clinical environment


  • Project management experience
  • Principles of LEAN

Personal Qualities


  • Approachable, adaptable, flexible
  • Evidence of own self development
  • Empathetic with excellent interpersonal skills
  • Realistic
  • Effective and calm communicator in a pressurised and diverse clinical setting
  • Demonstrates initiative and is able to problem solve
  • Confident in own decision making

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust


Chelsea and Westminster Hospital

369 Fulham Road


SW10 9NH

Any attachments will be accessible after you click to apply.


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