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Service Manager

Royal Cornwall Hospitals NHS Trust
£50,952 to £57,349 a year pa pro rata
Closing date
2 Dec 2023

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Other Health Profession
Band 8A
Full Time
Reporting to the Care Group General Manager, the Service Manager is expected to support the Clinical Lead and Clinical Matron to effectively deliver the integrated clinical, operation and financial performance of the Speciality.

This role is responsible for ensuring national and local access targets are achieved, along with ensuring all aspects of people, performance and financial objectives are delivered as per the Speciality business plan. The Service Manager will provide strong leadership at Speciality level, ensuring that there are appropriate systems and processes in place to deliver objectives and drive forward the service to improve the operational effectiveness of the Speciality.

To enable them to execute this responsibility the post holder is expected to provide proactive and visible leadership. Leadership will span four key areas: service leadership, people and personal leadership, quality leadership and collaborative leadership.

All senior leaders are expected to work as part of a cohesive team, and when necessary, to take lead responsibility for corporate issues outside their immediate sphere of responsibility in order to achieve the corporate objectives of the Trust.

Main duties of the job

Support the General Manager with the financial performance of the Care Group with oversight of each speciality allotted to the post, balancing the potentially conflicting demands of the budgetary requirements and clinical standards to achieve financial targets.

Support the Care Group General Manager by providing effective and visible leadership and direction at all times in the operation and delivery of all services within the Speciality, including timely delivery of national and local access targets and objectives.

Manage the speciality's budget in line with standing financial instructions and standing orders.

Deliver efficiency improvements and costs savings to meet the Trust's annual financial plan.

Ensure strategic and annual plans for the speciality are developed and contribute to the development of the Trust's strategic and annual plan.

Ensure a strategy for improvement of services within the speciality is agreed, which incorporates Trust initiatives including all aspects of clinical governance with the focus on the patient.

Prepare robust full business cases to develop or sustain services in line with the strategic direction of the Trust.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of �380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Job description

Job responsibilities

Please refer to the Job Description and Person Specification for more information regarding this positon.

Person Specification



  • Educated to degree level or equivalent qualifications or experience.
  • Postgraduate (Masters) qualification or equivalent knowledge, training and experience in health service management.



  • Previous and successful operational management experience gained within the Health sector.
  • Transformational change within a complex organisation,
  • The management of operating budgets and delivering financial surplus
  • Leadership and performance management of teams and individuals.



  • Proficiency in the use of ICT applications to support efficient work activity, including the analysis, interpretation and presentation of complex data.
  • Ability to quickly establish effective working relationships and develop strong team working


  • Detailed knowledge of Clinical Quality and Safety methodologies.
  • Detailed knowledge of Clinical and Corporate Governance frameworks, legislation and best practice.

Employer details

Employer name

Royal Cornwall Hospitals Trust


Royal Cornwall Hospital Trust



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