Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are looking for volunteers at Aintree Hospital.

We are looking for people with the following attributes

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the ward staff and other volunteers
• Work within their role and organisational boundaries.
• Can provide a minimum of 3 hours per week for a minimum of 6 months
• Volunteers must be aged 18 and over to volunteer on the ward

Main duties of the job

Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.

Below are some of the main duties for our volunteer roles

Ward Volunteer

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
• Assisting in preparing patients for mealtimes and helping with menu choices.
• Assisting patients with eating and drinking and providing refreshments to patients
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Reading to patients, playing games, completing jigsaws and puzzles
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an alerter to escalate any concerns/issues to the Nursing Team

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job description

Job responsibilities

Ward Volunteer

Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.

Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities

Assisting in preparing patients for mealtimes and helping with menu choices.

Assisting patients with eating and drinking and providing refreshments to patients

Feeding of patients who need addition support (only after specific training has been given)

Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital.

Completing basic tasks and assisting patients within the Volunteer Role Boundaries (attached)

Running errands for patients to purchase newspapers/magazines/snacks as required.

Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy

Contacting family to arrange for toiletries to be brought into hospital for the patient

Reading to patients, playing games, completing jigsaws and puzzles

Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.

Acting as an alerter to escalate any concerns/issues to the Nursing Team

Person Specification

Personal Specification

Essential

• For the Complementarity Therapy Volunteer role a minimum of a Level 3 complementary therapy qualification is required and you must be a member of a recognised professional body with current professional indemnity insurance.
• Good interpersonal skills. The ability to be welcoming, friendly, polite and caring with all patients, visitors and Trust staff. To be sensitive, compassionate and have a tactful nature.
• To be able to give clear and concise directions
• To be reliable, honest and punctual.
• Ability to communicate with all groups or people and work on your own or as part of a team.
• To be able to work within role and organisational boundaries.
• To embody the Trust Values.
• To exercise confidentiality and discretion
• Can provide a minimum of 3 hours per week (4hours for the Complementary Therapy Volunteer Role) for a minimum of 6 months

Desirable

• Previous volunteering or experience of working in a health or social care environment is not required for this role, although any relevant life experiences should be detailed on the application.

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool University Hospitals - Aintree Site

Aintree House, Longmoor Lane

Liverpool

L9 7AL

Any attachments will be accessible after you click to apply.

287-VOL-40-23