We are looking for a dynamic and effective team player to join our butterfly team managing a dedicated team of butterfly volunteers. Our butterfly team provide support to patients at the end of their life, their families and carers at ESNEFT.

The role will be predominantly based in Ipswich however, occasional cross-site working may be required. The working days are Monday, Tuesday and Wednesday's however some flexibility may be required.

This is an exciting time to be joining the Butterfly service as we are now expanding the service to incorporate an advice, support and signposting service for end of life patients and their loved ones.

If you are committed to delivering a high quality service and providing the best standard of care for our patients, then this could be the job for you.

You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload.

Please note, this is a fixed term/secondment position until 31st March 2025. Internal candidates will be offered a secondment position only.

Main duties of the job

Support the delivery of up to date and effective End of Life (EoLC), information and support services, offered in the centre

Manage a dedicated team of Butterfly Volunteers (BV) to provide support to patients at the end of their life, their families and carers at ESNEFT

To work in partnership with Palliative Care and Voluntary Services and to be part of organisational, developmental and administrative tasks involved in attracting, recruiting, training, inducting and retaining BV's for the Trust

The post holder will be expected to manage and support BV's, as well as acting as a dynamic and effective champion for the Colchester and Ipswich Hospital Charity

Be a key resource, and therefore, have up to date knowledge, skills and training to assist ESNEFT EoLC services

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A

Job description

Job responsibilities

Work in conjunction with Voluntary Services to attract, recruit, train, induct and retain a group of BV, when vacancies on the current team become available

Organise and deliver appropriate BV training

Liaise with ESNEFT Voluntary Services to ensure that BVs meet all mandatory requirements and are regularly updated. To also be aware of Trust policies and guidelines relating to volunteers and that risk assessments are undertaken by departments, relating to information governance and safeguarding

Identify additional specialist training requirements through feedback from the BV at team meetings, 1:1 meetings and impromptu feedback

Ensure all administrative details are completed with regard to BV meetings for example liaising with all BVs, booking suitable rooms, booking training session speakers, minutes of the meeting are taken, and attendance sheet is completed so that BV volunteer records are up to date

To establish good working relationships with relevant stakeholders to enable a well-run service including Palliative care, Chaplaincy and the Bereavement Suite

For full details please see attached job description

Person Specification

Qualifications

Essential

• Skills in IT (Word, Excel, Powerpoint, internet and email) to present data in a professional manner
• Excellent planning, organisational, presentation and written skills
• GCSE level C or equivalent in English & Maths

Experience

Essential

• Experience of working in a patient/public facing role
• Previous experience in an administrative role.
• Experience in managing difficult or emotional situations
• People management including supervision

Desirable

• Group facilitation and training skills
• Experience of working directly with clinical and multidisciplinary teams

Knowledge

Essential

• Knowledge of End of Life or palliative care through study or experience

Desirable

• Knowledge of ESNEFT policies and good practice

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Ipswich Hospital

Heath Road

Ipswich

IP4 5PD

Any attachments will be accessible after you click to apply.

432-HR1664-23