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Information Governance Officer

London North West University Healthcare NHS Trust
£32,720 to £39,769 per annum including HCAS
Closing date
26 Nov 2023

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity had arisen within London North West University Healthcare Trust to develop a career within Information Governance. This is a entry level position which will provide the successful post-holder with the knowledge to build a career in this area.

The successful candidate will support the Information Governance function working closely with the Information Governance Manager and team, and wider Digital team to ensure that the Trust complies with its legislative responsibilities.

Training will be given in the principles of information governance, policy application and development, collecting and collating assurance for the Data Security Protection Toolkit , risk management and incident investigations as developing and delivering training in information governance.

A key duty is to be responsible for the Freedom of Information email account, collating and producing Freedom of Information requests (Freedom of Information Act 2000) responses and/or Subject Access Requests (Data Protection Act 2018), keeping logs and working with departments to ensure that information is provided on time to requestors, meeting targets ( 20 days).

To assist the Information Governance Manager to improve Trust compliance through a risk based and planned approach including DSP Toolkit requirements, supportingand facilitating the collation of evidence and assurances to ensure that the Trust maintains and improves on its Toolkit returns, year on year.

Main duties of the job

The successful candidate must be a good communicator both written and verbally and work well in a team. A key part of this exciting role is to be the first point of contact for Freedom of Information requests, and responding to these in a timely fashion. Collating monthly statistics to reflect the Freedom of Information requests and share this information at Senior level meetings such as the IGCSG.

When required, undertake risk assessments and develop actions to prevent the occurrence/reoccurrence of adverse events. Ensuring that personal information is adequately safeguarded is an important part of the role. The post-holder will be responsible for the maintenance of a register listing collections of personal information within the organisation and how this flows outside to others. They will monitor training compliance, ensuring that staff who have not received or undertaken training have completed it annually. They will work closely with the Information Governance Manager to update training packages which they may deliver face-to-face. The post-holder will assist the Information Governance Manager in the development of Policies, Procedures, reports and organisational communications.

About us

London North West University Healthcare NHS Trust is one of the largest integrated care trusts in the country, providing hospital and community services to the people of Brent, Ealing, Harrow and beyond.

Established on 1 October 2014, our team of more than 10,000 clinical and support staff serve a diverse population of approximately one million people.

As well as delivering community services across the three London boroughs, we provide acute hospital services at:
  • Central Middlesex Hospital
  • Ealing Hospital
  • Northwick Park Hospital
  • St Mark's Hospital

Diversity is at the heart of Trust values which are Honesty, Equality, Accountability, Respect and Teamwork.

Job description

Job responsibilities

Support the development, communication and implementation of robust information governance processes, policies, and good practice across the organisation

Support the Trust with its records management life cycle, including the sorting, recording and destruction of records as part of the Trusts Archiving process

Maintain the Information Asset Register for the organisation and to provide guidance and support to Information Asset Owners on completing their annual Information Risk Assessments

Investigate any breaches of security so that action can be taken to further improve security measures and report any such breaches to the IG Manager

Knowledge of data protection legislation e.g., Data Protection Act, GDPR and Caldicott Principles and how this interacts with other legislation

Maintaining and promoting Information Governance throughout the Trust

Understanding of hospital management structure and operating environment

High level of written and verbal communication skills

Good communicator with the ability to target and adapt to specific audiences

High level of computer literacy and analytical skills

Delivery of Information Governance training packages.

Completion of other Information Governance tasks delegated by the Information Governance Manager or Head of Information commensurate to the role.

Person Specification

Knowledge and experience


  • Knowledge of PAS systems and how to interpret data relating to health records.
  • Experience and proficiency in the use of MS Office, databases, and Patient Administration System.
  • Training and target setting.
  • Sound knowledge of NHS of health care organisations and administrative duties.
  • Sound knowledge of associated policies, procedures and standing operating procedures data protection act and recommended retention protocols.
  • Experience of planning and organising own workload


  • Experience in a supervisory capacity within Health Records Dept.
  • Training and target setting.
  • Knowledge of NHS Health Record keeping procedures.
  • Previous experience of working within an IG setting.
  • Experience of training staff.



  • Educated to degree level or equivalent level of experience


  • Qualification in data protection

Skills, abilities and attributes


  • Evidence of working successfully within a team.
  • Excellent organisational and communication skills.
  • Excellent Customer Service and negotiation skills.
  • Ability to act on new information and communicate effectively.
  • Excellent written and presentation skills.

Employer details

Employer name

London North West University Healthcare NHS Trust


Ealing Hospital

Uxbridge Road



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