The primary purpose is to manage, expand and maintain an End-of-Life Care (Butterfly) volunteering service. This service has been running at West Middlesex University Hospital since mid-2021 and was recently launched at Chelsea and Westminster Hospital. The post holder will be required to attract, recruit, train, induct and retain a group of Butterfly Volunteers. The volunteers provide a companionship service for patients who are in the last hours and days of their life. They also support those important to them such as friends, family, and carers.

Main duties of the job

Maintain the current group of volunteers. Ensure they feel valued and supported to carry out their roles.

Continue to attract, recruit, and deploy new volunteers in order to meet demand and maintain service levels.

See the JD for further details.

About us

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the safest and best performing Trusts in the country. We're also one of the top trusts to work for - our staff say they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection..

Our facilities are some of the best in the country. We have been investing around �10 million a year in our estate. We have recently completed a �30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious �60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Job description

Job responsibilities

Maintain the current group of volunteers. Ensure they feel valued and supported to carry out their roles.

Continue to attract, recruit, and deploy new volunteers in order to meet demand and maintain service levels.

Organise bespoke training for volunteers to carry out their specific duties.

Organise volunteer interviews, pre-placement checks, and training to ensure volunteers are deployed safely and in-line with Trust policies.

Establish good working relationships with relevant stakeholders to ensure smooth running of the service.

Person Specification

Knowledge and experience

Essential

• Knowledge and experience of recruiting, training, supporting and managing volunteers
• Knowledge of volunteering policies and good practice

Desirable

• Knowledge of end-of-life care
• Experience of working with volunteers in an NHS or health field

Skills

Essential

• Demonstrates respect for equality and inclusion and able to challenge behaviours inconsistent with agreed behavioural standards amongst staff or volunteers
• Excellent verbal and written communication skills and ability to communicate with a wide variety of people and to work collaboratively across professional boundaries
• Ability to approach individuals empathetically in sensitive conversations or decisions

Desirable

• Group facilitation skills
• Able to organise and lead on training across a range of subjects

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea and Westminster Hospital and West Middlesex University Hospital

London

SW10 9NH

Any attachments will be accessible after you click to apply.

289-CR-1451