To be responsible for the operational management and the effective and efficient delivery of the service of the Urgent Community Response Team (UCR).
There will be a focus on the delivery of rapid assessment and intervention for adults of all ages who do not require specialist acute hospital admission but who require crisis intervention within a community setting. This may be due to an alteration in their physical or psychological well-being, or a temporary change in their social circumstances which makes it difficult for them to be maintained in their own home without a short period of rehabilitation or intervention from UCR.
The UCR Deputy Manager will manage staff within the service and will work in partnership with the Locality manager, Directorate Matron, General Manager and Clinical Director on the planning, development and continuous improvement of patient care processes. Appropriate working relationships will be established with colleagues in other localities, services and Directorates within the local health and social care economy with whom their service interacts and with appropriate external bodies for the fulfilment of particular service issues.Main duties of the job
- To contribute to the interpretation of national, professional and local policy agendas and support the Locality Manager in influencing the implementation of the joint planning processes.
- To play a lead role in the modernisation and redesign of clinical services and support the locality manager in interpreting and delivering local and national strategy into practice across the Support and Independence Team.
- To promote a culture of continuous improvement across the Support and Independence Team thus contributing to the achievement of Calderdale and Huddersfield NHS Trust's (CHFT) values and objectives as well as the vision for Adults Health and Social Care.
- Establish clear lines of communication at all levels across health and social care organisations.
- To be an excellent communicator, who confidently and efficiently manages a wide variety of situations, challenging and resolving problems relating to patient care/ personnel and resource issues in a timely manner
- To provide a high standard of assessment, treatment and evaluation of individuals with complex health and social needs including weekend working as appropriate.
- To balance own managerial/ clinical or professional role and duties, responding instantly and flexibly to the daily changing needs of the service.
- Provide effective professional and managerial leadership to their designated team.
Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of �310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.
The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others.Job descriptionJob responsibilitiesClinical Duties
- Work within the professional body codes of professional practice.
- To directly supervise and monitor interventions and care provided within the community response team.
- Ensure timely assessments take place based on a full assessment of medical, nursing, therapy and social care needs which includes preventative measures and anticipates future requirements and incorporates timely review dates. Promote the principles of self-care and contingency management.
- Responsible for advancing clinical practice at all levels.
- Work in conjunction with the Community Pharmacist with regard to falls related to medications.
- Establish clear lines of communication at all levels across health and social care organisations.
- To work flexibly over a 7 day working week as part of a planned rota
- Ensuring that best practice therapy guidelines are available and used within the community response team.
- Responsible for the operational management of the service on a day-to-day basis in conjunction with the Community response team manager. Ensure an appropriate establishment and skill mix is maintained. Assist all medical staff where appropriate to ensure the care afforded to the patient is in line with national standards.
- Provide opportunities for the professional development of Nurses and Allied Health Professionals within the modernisation agenda, and act as a point of reference and advocate for the Intermediate Care services
- Be responsible for supporting staff in the development of their scope of professional practice and ensure that all staff are successfully engaged in professional training and development activity
- Ensure that therapy staff are supported through clinical supervision to be reflective, accountable practitioners and professionals.
- Implement any principles and processes of governance clinical or otherwise and ensure that staff adhere to them.
- Provide advice and guidance, and contribute to the development and review of protocols, standards, guidelines, care pathways, and policies.
- Ensure health and safety requirements are met and adhered to.
- Present a dynamic, innovative and enthusiastic role model, providing leadership guidance and advice on strategic, operational and professional issues.
- Monitor quality and effectiveness of clinical care for community response team patients through audit.
- Ensure that documentation is maintained to the Trust standard, including electronic records
In conjunction with the Urgent community Response team Manager you will:
- Provide a high quality patient focused service in line with operational plans.
- Monitor the workload of staff, resolving any day-to-day management issues within the service.
- Contribute proactively to Divisional planning for the development of alternatives for service provision.
- Provide support when required for investigations and RCAs relating to pressure ulcer management.
- To lead or support the investigation of DATIX incidents in the community response team dependent on nature of the incident.
- Provide a cost effective, efficient and quality service within agreed resources.
- Escalate delays to appropriate agencies and work with them to facilitate timely discharges and transfer of care to other services
- Assist in the prompt resolution of complaints. To participate in the investigation of incidents/complaints as required, including preparing detailed reports/letters to complainants.
- Undertake appraisals for staff in the team
- Lead on the recruitment and selection of staff in line with Trust policy within own area.
- Attend and participate in meetings as required including providing feedback and disseminating information as appropriate.
- Monitor sickness, attendance management and competence issues, implementing Trust policies.
- Ensure systems are in place for risk assessment and minimization, including promoting a no blame culture in order that incidents and near misses are reported.
- Manage and monitor rotas ensuring an appropriate workforce level and skill mix that ensures the provision of a safe service and that key performance indicators are delivered
- Support the Locality Manager in the production of business plans, and service development for the service, where appropriate leading on specific service plans.
- Participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
- To create an environment in which staff are valued and respected.
- To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints whilst also celebrating success.
- To demonstrate leadership behaviors and motivate staff within the service area.
- To support the systems of incident reporting and education of staff following incidents and adverse events.
- There are no financial duties required in this post.
Person SpecificationQUALIFICATIONS / TRAININGEssential
- Participate in regular supervision.
- Attend all mandatory training.
- Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal.
- Comply with all Trust policies, procedures and protocols.
- Carry out duties with due regard to the Trusts Equal Opportunity Policy.
- Seek advice and support from Line Manager whenever necessary.
- Maintain professional conduct including appearance at all times.
- Ensure maintenance of Professional Registration.
- Healthcare Related Degree e.g. Nursing or Allied Health Professional
- Registered with HCPC/MNC
- Masters level/working towards masters level degree or similar workplace experience.
- Evidence of Leadership, change management and negotiation skills
- Evidence of continuing professional development
KNOWLEDGE, EXPERIENCE & EXPERTISEEssential
- Introduction to Management/ leadership training
- Experience of operational management of Integrated services
- Experience of leading, managing and developing staff
- Experience of dealing with difficult issues relating to individuals and groups of staff
- Experience of contributing to service improvement initiatives
- Experience of working with patients with long term conditions
- Experience of working within a community setting
- Up to date understanding of NHS and related public sector organisations particularly primary and community services
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)Essential
- Experience of managing services in a changing environment
- Experience of managing multi-disciplinary teams
- Experience of budget responsibility
- Evidence of skills and knowledge of Clinical Governance / Quality Agenda
Employer detailsEmployer name
- Good interpersonal relationship skills
- Ability to work collaboratively and maintain good working relationships
- Able to introduce change and innovation
- Flexible and adaptable
Calderdale and Huddersfield NHS Foundation TrustAddress
Community West gate house
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