To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively. This includes:
Actively managing and standardising administrative processes associated with patient pathways in line with national policy guidance and organisational standard operating procedures to ensure effective patient access and waiting list management for the clinical group.
Effectively tracking and monitoring patients progress through the Maternity pathway (Antenatal and Postnatal) and neonatal 18 week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Maternity Directorate team as appropriate
.Main duties of the job
Effectively tracking and monitoring patients progress through the Maternity pathway (Antenatal and Postnatal) and neonatal 18 week pathway to ensure good clinical outcomes and a positive patient/parent experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay to the Service manager and Maternity Directorate team as appropriate.About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately �600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve live Job descriptionJob responsibilities
Leading and developing a highly engaged secretarial and administrative team and undertaking the whole range of line management responsibilities, including the introduction of new working practices and technology.
To actively manage the maternity and neonatal pathway and operational process in line with the agreed targets from the point of referral to discharge. This would include out of area hospitals.
To take continuous responsibility for the overall day to day monitoring and tracking of patients progress through their pathway(s).
To undertake daily checks of access progress through verbal or written reports ensuring all patients are on track to be seen and appointed within the national targets for the specific care area.
To manage operational standard defaults and act upon any issues picked up from checking daily pathway progress reports with service manager.
To liaise with medical secretaries and outpatient areas (cross-site) to ensure the effective flow of patients and escalating blocks in flow and capacity issues to service managers and escalate any need for patients to be brought back on track ensuring that clear timelines and actions are agreed and actioned.
To ensure that patients flow through care pathways in a timely, safe and effective manner.
To ensure that all team referrals are connected to the appropriate pathway administration points to enable targets to be achieved.
To produce an account of trends in flow blockages, reasons for potential breaches in the Maternity pathway and neonatal pathway to the service manager as appropriate.
To provide a weekly update from the medical secretary and outpatient teams to highlight any pathway delay or potential waiting time breaches for priority action and monitor outputs and outcomes.Person SpecificationQualificationsEssential Desirable
- Evidence of relevant continuing professional development
- NVQ4 in a relevant subject to the role i.e. Business Administration or Leadership and Management or willingness to work towards
- Degree/working towards
- Substantial experience within the NHS.
- Team leader/management experience
Employer detailsEmployer name
- Experience of change management, aimed at improving patient pathways/experience
Sandwell and West Birmingham NHS TrustAddress
SWB NHS Trust
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