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Business Support Manager

Imperial College Healthcare NHS Trust
£42,471 to £50,364 a year pa inclusive
Closing date
1 Dec 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
Sexual health service at Imperial College NHS Trust is based in Jefferiss at St Mary's hospital at central London Paddington. Jefferiss provides comprehensive sexual health services and HIV management care.

We provide specialist sexual health, contraception, HIV care and HTLV care. The Business support manager role is essential in running of this service.

The post holder will directly report to the Business Manager and will hold managerial responsibility for the operational performance of HIV, Sexual Health and HTLV. The successful post holder will be responsible for providing day to day leadership to support effective service, resource and performance management.

Main duties of the job

The post holder will provide operational leadership for the administration areas within GUM/HIV?HTLV/SF and will line manage the B5 Managers who oversee the front of house and back office function and will be expected to support and develop those team members as well as take the lead in managing and supporting the delivery of Key Performance Indicators.

The post holder will be expected to organise and prioritise own workload and to assist colleagues to ensure the continuity of service at all times. This is particularly focused project support for development and quality improvement projects for the department.

Further, the individual will support and deputise for the Business Manager and functions as part of the GUM, HIV and HTLV department management and administrative team.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications


  • Degree or equivalent qualification


  • Postgraduate Degree Masters degree



  • Previous experience as a coordinator or manager of staff
  • Knowledge of the NHS
  • Experience of working with multi-disciplinary teams


  • Previous experience of working within NHS hospitals

Skills/knowledge/ abilities


  • Ability to problem solve and to develop solutions to issues.
  • Excellent time management and organisational skills
  • Ability to talk to patients, relatives and doctors to resolve queries
  • Delivery focused, self-motivated and proactive
  • Knowledge of NHS contracting process
  • Comfortable with relevant IT software packages ( Microsoft Word, PowerPoint, Excel)


  • Ability to talk to patients, relatives and doctors to resolve queries
  • Excellent Budgetary management skills

Employer details

Employer name

Imperial College Healthcare NHS Trust


St Mary's Hospital


W2 1NY

Any attachments will be accessible after you click to apply.


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