Applications are invited for this post within the Neurology Rehabilitation Team.
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.
An exciting opportunity has arisen for a proactive, dynamic individual to join our group of Team Leaders at the National Hospital for Neurology and Neurosurgery, Queen Square division. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of our high-quality services.Main duties of the job
The post would involve managing a group of administrative coordinators and providing support to the overall smooth running of day-to-day inpatient and outpatient services. This is a fast-paced role with scope to develop your leadership and time management skills.About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.Job descriptionJob responsibilities
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For more information regarding the main responsibilities of the role, please refer to the attached Job Description.Person SpecificationKnowledge and QualificationsEssential
- Degree and/or an appropriate professional qualification or equivalent experience
- Expert knowledge of the full range of administrative procedures, acquired through previous experience of working in an administrative environment.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Previous administrative experience in a large and complex organisation, preferably within the NHS
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Skills and AbilitiesEssential
- Proven experience in service improvement and development
- Proven experience in effective leadership of staff
- A proven record of success in managing change while also developing and maintaining high standards of quality
- Experience of supervising a team of staff
- Experience of project management and change methodology
Employer detailsEmployer name
- Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
- Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
- Proven track record of working under pressure to strict deadlines
- Ability to prioritise effectively
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
- Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
- Quality focussed with an innovative approach and the ability to solve complex problems
- A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
- Excellent IT skills
- An understanding and experience of staff and organisational development
- Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.
- Able to induct new staff into the department, providing training to new colleagues
University College London Hospitals NHS Foundation TrustAddress
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