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Operational Service Manager

University Hospital of North Midlands NHS Trust
£28,407 to £34,581 per annum
Closing date
30 Nov 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for a band 5 Operational Service Manager to join the Specialised Medicine team, Gastro, Respiratory and Infectious Disease

We are looking for an experienced and dynamic Operational Services Manager. The Operational Service Manager will play a crucial role within the Directorate, working closely with the Directorate Manager, Clinical Director and Matrons to ensure efficient and effective operational management.

Main duties of the job

This post offers an excellent opportunity for development, gaining exposure to a wide range of operational issues within the directorate. Current focus includes theatre utilisation, management of waiting lists and achievement of all local and national cancer and RTT targets.

We are looking for someone who has a proven track record within a management role that is able to demonstrate excellent inter-personal and communication skills, with the ability to forge and maintain relationships. The ability to manage a busy workload and to prioritise, quickly find solutions and to focus on critical issues when decision making is essential.

About us

Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification



  • Educated to degree level or equivalent level of knowledge


  • Diploma/Degree in Management or health related subject



  • 2 years experience of working in an acute Trust (working to degree level) in a management role


  • Experience of management of change issues
  • Experience in introducing innovative practice

Skills, ability & Knowledge


  • Excellent communication skills
  • Awareness of NHS plan access Targets
  • Ability to work in a high pressured environment
  • Experience of NHS computer system
  • Knowledge of RTT

Employer details

Employer name

University Hospital of North Midlands NHS Trust


Royal Stoke

Newcastle Road



Any attachments will be accessible after you click to apply.


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