Department: - Patient Admin Service

Are you an excellent people manager with highly developed organisational and communication skills. Do you enjoy interacting and helping people and are looking for that next step on the career ladder to take on more responsibility. If so, then this role within our Patient Admin Services team may be just what you are looking for.

Main duties of the job

An exciting new role has arisen to support the leadership within the Operational Business Services wider team.

Reporting to the Senior Service Manager, you will be responsible for ensuring the staff deliver proactive and outstanding admin support across the organisation.This role is also responsible for identifying and setting performance levels for the team, leading process review and engaging with all key stakeholders across all levels and both internally and externally.

The role holders will demonstrate strong leadership skills and be responsible for the deliveryoffirst classpatientservices and organisation priorities, not only enablingcliniciansto focus onproviding great care, close to home but also ensuring processes are streamlined, safe and effective.

The Patient Admin Services is geographically located across Lincolnshire and a willingness to travel to sites will be required.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev

Job description

Job responsibilities

The Patient Admin Service is a department which has a strong focus and desire for continuous learning and improvement at all levels of the trust.

Other key elements of this roleinclude identifying a clear career pathway and development opportunities for all team members, enabling and supporting staff to work to agreed key performance indicators and ensuring everyone accessing LCHS services has a positive experience.

You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD).

NHS management experience and evidence of managing a busy admin service is essential, alongside the ability to build high performing teams, and work at high levels with managerial colleagues in other organisations and services.

We are looking for exceptional communication skills, a positive approach and commitment to delivering our business aims and the ability to develop and maintain professional and personal credibility.

You will have line management of the Admin Team Leaders and be the first line escalation support for all people queries relating to the PAS Team.

Due to the nature of the service and the type of information to be managed, you will need to be able to exercise a high degree of accuracy, sensitivity and confidentiality.

Minimum essential criteria must be met in order to be shortlisted

Person Specification

Shortlisting

Essential

• Experience of managing a team
• Experience of working in an operations centre/call centre environment
• Experience of people management including attendance
• Experience of handling complaints/escalations
• Excellent Communication Skills

Desirable

• Management Qualification or relevant experience
• Experience of working within the NHS

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH

Any attachments will be accessible after you click to apply.

818-OBS049-B