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SPA Team Manager

Central & North West London NHS Foundation Trust
£51,488 to £57,802 per annum inc. Inner HCAS
Closing date
30 Nov 2023

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Other Health Profession
Band 7
Contract Type
Full Time
The CNWL all age Mental Health Single Point of Access has a vacancy for a Band 7 Team manager. This is an exciting opportunity to join a growing, creative and innovative service as part of our management team.

We are looking for an experienced mental health professional (Nurse, Occupational Therapist or Social Worker). It would be a fantastic career progression for a Band 7 Clinician who would like the opportunity to work in Urgent Care working between all CNWL services and ensuring patients get the care they need. However it is also perfect for skilled and experienced Band 6 who is looking to progress to the next stage in their career.

The SPA Team managers work closely with the SPA Service Manager to maintain the day to day running of the service, providing senior clinical input and support to the team, playing a key role in building internal and external interfaces, and contributing to the ongoing development of the SPA.

Clinical leadership, good organisational skills and experience in supporting people though mental health crisis are imperative to the role. We are looking for compassionate and reflective staff who are used to working in a fast paced environment. The role will involved deep understanding of mental health services, crisis pathways and knowledge of what third sector partners and what they are able to support with.

Main duties of the job

SPA Team Managers will be expected to work a flexible shift pattern, although working nights is not required in this role.

This dynamic multi-disciplinary service has been running since November 2015, offering a single point of access for mental health tele-triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a year.

The SPA is part of the Urgent Care Service within Jameson Division, and based at the Gordon Hospital in Victoria.

About us

There's a place for you at CNWLWe're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings

Job description

Job responsibilities

  • To provide strong and effective leadership to the 24/7 telephone based crisis and support service.
  • To support staff to listen, triage and arrange mental health support for callers who are in distress, their carers and other stakeholders who may be trying to arrange help.
  • To demonstrate through role modelling, high quality care over the telephone. By supporting patients through listening and triaging with sensitivity and skill.
  • Leading handovers and morning meetings, supporting the team with decision making and discussing risk safely and effectively to ensure callers are adequately supported
  • To actively engage and work with all the stakeholder groups to take forward the mental health Long Term Plan.
  • To participate in setting standards of care in the team and ensure that those experiencing mental health issues are given fair access to treatment and services.
  • To ensure a robust training and support programme is in place for both SPA and peer support staff.
  • To work in conjunction with the Deputy Head of Urgent Care to ensure that all aims, goals and targets are completed successfully.
  • To support the Deputy Head of Urgent Care and the SPA Service Manager in regular reviews of the team and performance, and adapting practice or the service in collaboration with other key professionals.
  • To participate in multi-agency meetings internal and externally.

Person Specification

Education and Qualifications


  • RMN or SW or OT equivalent
  • Live first level registration

Previous Experience


  • Significant clinical experience in the community and/or hospital based services. Demonstrable experience at Band 6 or equivalent.
  • Evidence of ability to effectively manage an acute service or crisis service
  • Experience in the management of psychiatric emergencies
  • Experience of delivering training to different disciplines and professions
  • Previous experience of working using telephone support
  • Experience of the Supervision process and the ability to offer effective supervision to staff at different levels
  • Proven skills in conflict management and ability to have difficult conversations
  • Experience of working co-productively with patients and carer


  • Understanding of the principles of financial management.

Skills knowledge and Personal Abilities


  • Knowledge of recent legislation and developments affecting Crisis Services
  • Ability to use NHS Clinicial Systems and IT proficiency
  • An understanding of Clinical Governance


  • Knowledge and use of research methodology

Attitudes, Aptitudes & Personal Characteristics


  • Experience of effective communication with other agencies at a variety of levels.
  • Understanding of the community that CNWL Serves


  • Evidence of ability to look after ones own wellbeing and support others with this

Employer details

Employer name

Central and North West London NHS Foundation Trust


Gordon Hospital

Bloomburg Street



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