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Service Support Manager

Imperial College Healthcare NHS Trust
£42,471 to £50,364 a year pa inclusive
Closing date
30 Nov 2023

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Other Health Profession
Band 6
Contract Type
Full Time
Imperial College Healthcare NHS Trust (ICHT) welcomes applicants to apply for the role of Service Support Manager within the Urology Department.

This role will be focused on the delivery of Imperial Urology's elective inpatient services. The post holder will be responsible for co-ordinating Imperial Urology theatre lists and solely manage the clinical registrar rota. The post holder will work as part of a multi-disciplinary team alongside consultants, junior doctors, nurses, pathway co-ordinators and operational managers to ensure that the service delivers safe and effective care to our patients.

We are looking for someone with operational management experience as well as experience of process improvement and with high levels of attention to detail. We are looking for a highly motivated individual with excellent communication skills who and has the ability to work well as part of a large multidisciplinary team. The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.

Main duties of the job

To manage the people, processes and performance of Imperial Urology's elective inpatient services including the co-ordination of Urology theatre lists ensuring responsiveness to changes in demand. Oversee and manage the rota for registrar's.The post holder will be responsible for ensuring the process is in place to enable patients to be scheduled in line with clinical priority and national access targets including CWT, RTT and DM01. The post holder will be expected to organize and prioritize their own workload and to assist colleagues to ensure the continuity of service at all times.

The post holder will also manage the registrars rota by processing leave request, reviewing and processing the 1 in 10 rota to make sure that the registrar's are aligned to their work patterns, send out monthly timetable and working alongside the other service support managers to make sure that activity is running in outpatients.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert

Person Specification

Education / Qualifications


  • Degree level qualification or equivalent training and/or experience



  • Operational experience in a managerial role
  • Staff management including objective setting and appraisal, performance review & people development
  • Experience of NHS access targets


  • Experience of working within a surgical specialty
  • Experience of effective change management

Skills / Knowledge / Abilities


  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Excellent problem solving skills
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Ability to work autonomously or as part of a team
  • Knowledge of administration procedures and computerised software

Employer details

Employer name

Imperial College Healthcare NHS Trust


Charing Cross Hospital


W6 8RF

Any attachments will be accessible after you click to apply.


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