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Band 8a - IT Senior Relationship Manager, IT

West Hertfordshire Teaching Hospitals NHS Trust
£52,963 to £59,360 a year pro rata inc. HCA
Closing date
1 Dec 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
This position plays a vital role in supporting the IT implementation, business change planning and delivery for the Trust and its partners.

It demands a blend of stakeholder engagement, programme planning and controls and ITIL knowledge. Reporting to the Head of IT Programmes and Service Delivery you will ensure that IT requirements are understood, planned and projects resourced to deliver within scope, time and cost.

We have an outsourced service partner, so ensuring that take on into service is clear for all parties is also essential.

You will be a key partner for colleagues across the Trust, working to resolve service issues and escalations. This will involve troubleshooting and implementing sustainable solutions and service improvements that enable the Trust to work effectively for staff and patients.

We have one permanent role and one 18 month fixed term role available.

This role will include cross site working.

Main duties of the job

We are looking for someone who can work in a complex and fast paced environment and who is able to build constructive relationships with a wide range of stakeholders and partner organisations.

You will have strong planning and programme controls skills, taking requirements from colleagues and turning them into actionable work requests and implementable projects and supporting your project managers to deliver successfully.

Developing your programme, you will understand forecasting and how to monitor progress, ensuring that appropriate governance processes are followed by your team and supporting escalations to resolution.

You will also understand ITIL principles and be able to support your service staff with day to day service delivery needs and escalations from colleagues across your assigned divisions. Working collaboratively with your peer Senior Relationship Managers, you will provide seamless cover across the Trust as a team.

About us

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job description

Job responsibilities

This post plays a vital role in supporting the IT implementation, business change planning and delivery for the Trust and its partners, including service delivery. Key responsibilities include:

Ensuring that Trust process and procedures are followed when taking requirements from colleagues and turning them into actionable projects.

Allocating project management resources, forecasting demand and monitoring progress across your programme.

Ensuring that project lifecycle processes and controls are embedded into the programme from inception to closure and handover into service.

Ensuring that service issues and escalations are monitored and resolved within agreed timeframes.

Supporting continuous service improvement developments and implementation.

Staff management and development.

Person Specification

Your application will be scored against the JD/ Person Specification


  • 0 - does not meet the person specification 1 - reserved meets some person specification requirements 2 - Meets all person specification requirements

Employer details

Employer name

West Hertfordshire Teaching Hospitals NHS Trust


Watford General Hospital/Cross Site


WD18 0HB

Any attachments will be accessible after you click to apply.


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