As the Operations Manager for our sites located in the North of our patch, you will lead a team of Care Navigators, supported by an Operations Team Leader, and be responsible for the day-to-day operation of three GP Practice sites.

Main duties of the job

The role covers general management duties across four key areas, including but not limited to:

People

• Direct line management of an Operations Team Leader and management responsibility for a team of Care Navigators
• Workforce planning ensuring full rota coverage of your sites during service hours
• Implementation of the sickness/absence process in line with organisational policy
• Training and coaching as part of regular 121's with your team
• Recruitment and retention

Patient

• Delivery of an excellent customer service experience for our patients their families and carers
• Implementation of our formal/informal comments and complaints process

Operations

• Participation in a Duty Manager rota to be the first point of contact for the Frontline Operations Team including calls relating to absence, urgent maintenance, to offer advice and guidance to patients wishing to raise a concern.
• Implementation of regular infection control and health and safety checks for your sites
• Ensuring your sites are fit for purpose and ready to welcome patients

Finance

• Implementation of accounts payable routines including consumables ordering and receipting supplier invoicing

About us

Your Health Partnership is an established and forward-thinking Primary Care Network (PCN) based in Sandwell in the West Midlands serving approx. 53,000 patients across 6 locations.

We are at the forefront of modern Primary Care/General Practice delivery with a large multi-disciplinary clinical team, centralised administrative teams, dedicated Contact Centre using cloud-based telephony technology - we operate a whole-system-triage model of care which allows us to prioritise patients based on clinical need.

We are integrated as part of Sandwell and West Birmingham NHS Trust.

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details of what this role entails.

Person Specification

Experience

Essential

• Experience of a Management/project monitoring role working across a broad range of administrative and management procedures
• Experience of relevant IT Packages e.g. Word, Excel, Power Point

Desirable

• Experience of change management

Qualification

Essential

• First line management qualification or equivalent gained through experience and/or training

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust- YHP

Sandwell

B71 4HJ

Any attachments will be accessible after you click to apply.

381-CT-5351153-A