The Department of Neurosciences is looking to recruit an experienced and enthusiastic Patient Pathway Manager to deliver strategic and performance based improvements within our Planned Elective Care Services. Working with both clinical and non-clinical colleagues, both internal and external, you will ensure that elective services are delivered within available capacity using all resources at your disposal and for the benefit of all key stakeholders and service users.
You will have proven experience in managing a diverse team of administrative staff and wide, detailed knowledge of RTT, Cancer and Diagnostic pathways within secondary care. A significant part of this role will be to provide a strategic overview of all specialties within Neurosciences whilst planning for any periods of recovery within set performance metrics.
You will have a strong character and be able to influence decisions within the team to ensure that patients are seen and treated within a timely manner. You will have experience and knowledge in correct escalation processes and be confident in resolving issues within the services.
This is an excellent opportunity for any candidate to play a huge role in establishing robust systems and strategic improvements for patients who have been referred for specialist advice and intervention. We would welcome applicants who have middle management experience and working knowledge of elective care pathways and are looking to progress further in their career.Main duties of the job
The Patient Pathway Manager will work in partnership with the Specialty Manager, managing a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.
Works with the Specialty Manager, with a particular focus on delivery of RTT and Cancer constitutional standards, to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the Division's strategic objectives.About us
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre Radiotherapy Centre Hyper Acute Stroke Unit and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.Job descriptionJob responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details below.Person SpecificationEducation / QualificationEssential
Skills / AbilitiesEssential
- Degree level education or equivalent experience
- Ability to work within and across teams to meet project demands
- Good knowledge of 18 week and cancer pathways
Employer detailsEmployer name
- Experience of adapting strategy into an operational environment
Barking, Havering and Redbridge University Hospitals NHS TrustAddress
Rom Valley Way
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