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Complex Case Manager - Hospital Discharge Team - Transfer of Care Hub

University Hospitals of Morecambe Bay NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
1 Dec 2023

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Other Health Profession
Band 7
Full Time
A secondment will be considered for internal applicants with prior agreement from your current line manager.

As a Complex Case Manager you will be aligned to specific hospital inpatient areas and will be responsible for a case load of patients at all levels of complexity in order to progress their hospital journey from admission to discharge.

The post holder will work closely with the ward based Discharge Coordinators and provide mentorship and support to facilitate timely and safe discharges.

You will play a vital role within hospital flow and be the escalation point to progress the patients' hospital journey and in turn facilitate a timely discharge with the aim to meet every patients' Estimated Dates for Discharge (EDD) with the overall objective to reduce the hospitals length of stay (LoS).

You will be appropriately skilled to complete patient care plans within the Emergency Department in order to either facilitate early discharges ensuring that the patient will be adequately supported in the community or if the patient is admitted start the discharge plan at that point to inform earlier decisions.

Main duties of the job

We are looking for applicants who would like to come and work with the complex discharge team within the Transfer of Care Hub at University Hospitals of Morecambe Bay NHS Foundation Trust based at the Furness General Hospital

The ideal candidate must be professional registered with a good level of knowledge and experience within hospital discharge. They must have a track record of successful multiagency working and have knowledge of the pathways available to support patients to leave hospital. The post requires a degree of flexibility and the ability to work autonomously in conjunction with other stakeholders to ensureasafe transition from hospital.

The successful applicant will be able to demonstrate that they are forward thinking, dynamic and can implement developments to achieve efficient high quality services. The ideal candidate needs to embrace change as we move towards a whole system for discharge planning 7 days a week and be able and willing to travel across multiple sites and to community settings.

We are looking for an enthusiastic team member that can work well in a team but can also work independently.

The current team is diverse and offers many opportunities to advance your knowledge and skill within complex discharge.

The Complex Discharge Team is an essential part of patient flow that works within both acute and community to provide a seamless service

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website

Person Specification

education and qualification


  • Registered Professional
  • Health related degree
  • Specialist practitioner District Nursing


  • Leadership qualification or working towards



  • Undertaking of Research and Evidence based
  • Extensive experience of managing at a senior
  • Experience of managing budgets. Experience of managing complex projects
  • Audit of Standards and Key Performance Indicators


  • Leadership qualification or working

skill and ability


  • Knowledge of health services
  • Demonstrable higher levels of communication
  • Able to perform assessment, planning
  • Demonstrate clinical practice which is research
  • Understanding of clinical governance
  • Understanding of local and national policy
  • Provide effective leadership and line management


  • .

personal qualities


  • Leadership Skills
  • Communication Skills
  • Organisation/Team management skills
  • Motivated/enthusiastic
  • Reliable, Approachable and Flexible
  • Ability to Travel


  • .

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust


Furness General Hospital


LA14 4LF

Any attachments will be accessible after you click to apply.


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