This job has expired

Health Improvement Practitioner - Diabetes

Sussex Community NHS Foundation Trust
£28,407 to £34,581 £28407 - £34581 Per annum/Pro rata
Closing date
30 Nov 2023

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Other Health Profession
Band 5
Full Time
In the week of World Diabetes Day we're excited to share this rare opportunity to support our adult Type 2 Diabetes Group Education programmes. If you're keen to work with patients to understand and overcome barriers to engagement and, importantly, empower those living with Type 2 Diabetes to make use of structured group education, we'd like to hear from you. No clinical experience is required but a background in health promotion including data analysis and an interest in diabetes are a must. This is a fixed term contract for one year - please let us know if you're interested in a secondment to our multi-disciplinary team. We offer flexible working including opportunities to work from home and full-time hours to suit the needs of the education programme so flexibility is important.

Main duties of the job

Structured group education programmes are recommended by NICE to develop attitudes, beliefs, knowledge and skills in those living with Type 2 Diabetes, their family members and/or carers. Working alongside clinicians delivering structured education, you'll be pivotal in supporting improved attendance and engagement in the population groups. You'll need to be personable with great communication skills, being open to feedback from attendees and non-attendees to encourage increased participation in programmes and events. Attention to detail is a must as is being adept in collating and analysing data to better understand the needs of the population(s) who are clinically appropriate. As part of this you'll capture patient feedback with integrity, respecting confidentiality and data protection principles. Working autonomously while collaborating with healthcare partners, you'll have opportunity to make recommendations regarding the referral and booking processes as appropriate which may include the need to develop health promotion materials. Supported by the Operational Lead and the Clinical Services Manager you'll receive regular supervision to help keep you on track throughout the year. If you're enthusiastic about population health improvement and would like to be part of our innovative team at Diabetes Care For You, please get in contact to learn more about this interesting role.

About us

Why work for us?
  • We have opportunities for everyone across our wide variety of services working in supportive team environments, including medical, clinical, support and corporate services
  • Positive 2022 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly.
  • A variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county.
  • Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options.
  • Excellent training and development opportunities tailored to individuals.
  • Research opportunities
  • Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • We are proud to be a Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
  • We are proud to be a Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
  • Located in stunning Sussex, with easy access to the South Downs and the coast.
  • Access to a wide range of benefits and discounts for NHS staff.

Job description

Job responsibilities

Main tasksa) Plan and organise the commissioned Type 2 Education (T2ED) programme in accordance with key performance indicators and quality standards. Liaise with clinical team to adjust content of programme as required.b) Develop health promotional material to engage and encourage attendance by target population(s) including active promotion of the T2ED events to relevant audiences by a variety of methods. Maintain library of national materials appropriate for use.c) Be open to feedback from attendees and non-attendees to encourageincreased participation in T2ED programmes and events. Engage with clinical / administrative staff and other healthcare professionals in external agencies to assist with promotion of T2ED. Provide training as required to encourage attendance.d) Collate and analyse performance information to better understand the needs of the population(s) and encourage uptake of education programmes by those who are clinically appropriate. Capture patient feedback with integrity and respect for confidentiality. Present performance information to leadership team and make recommendation where appropriate.

Main responsibilitiesa) Plan and organise the provision of T2ED across venues, in accordance with staffing rotas and patient need, implement adjustments when necessary.

b) Analyse T2ED attendance data with a view to improving numbers who attend. Compare a range of demographics and patient information in order to identify and remove potential obstacles to meeting key performance indicators, eg difference in attendance by population(s) with type 2 Diabetes. Review referral and booking procedures and make recommendations with regard to processes in order to improve attendance and patient engagement.

c) Work autonomously while collaborating with colleagues in the multi-disciplinary teams in order to provide an effective and high-quality service. Provide updates on the attendance by patients to T2ED to the leadership team and make recommendation to improve attendance outcomes, which may include recommendations beyond own working practice by others in the team. This does not include responsibility for implementing changes to working practices beyond own are of work.

d) Present activity and outcome measures to evidence the importance of the project to all staff, including those from external organisations. Regularly attend team meetings.

e) Lead communications in order to promote the service in a timely manner, working with administrative colleagues as required. Make regular contact with patients to understand reasons for non-attendance adhering to quality improvement principles. Undertake surveys as required in accordance with SCFT policies regarding data protection.f) Liaise with the Operational Lead and Clinical Service Manager around budget and costs associated with delivering T2ED, making recommendations for expenditure and savings as required.g) Support Trust Information Governance service requirements and ensure all information is handled in accordance with good practice and shared appropriately.

Person Specification



  • Registered nurse OR educated to degree level or NVQ4 diploma and additional experience equivalent to degree level.
  • Health improvement / health promotion / public health module(s).


  • Project administration / management qualification



  • Confidently liaise directly with customers, patients and/or members of the public.
  • Leading a programme of events to defined specification and timeframe, effectively organising events across sites.
  • Robust collation, analysis, interpretation and presentation of data including creation of reports


  • Implementation of healthcare quality improvement.
  • Experience of SystemOne and ERS.

Skills and knowledge


  • Adept with MSO package including ability to utilise excel effectively and create clear visually appealing reports.

Skills and knowledge


  • Knowledge of health equity and implications for population wellbeing.
  • Skilled in leading processes in order to deliver desired outcomes/outputs.
  • Ability to travel to venues as required.
  • Flexible-working to suit patient demand eg infrequent evenings, weekends as required.


  • Good knowledge of performance, project and programme management processes.

Skills and knowledge


  • Accuracy when inputting data and preparing written communication, including an ability to convey messages clearly and succinctly.
  • Interpersonal and communication skills with ability to motivate and influence others at all levels.
  • Ability to listen and take input from others, amending stance appropriately.
  • Ability to work autonomously with awareness of when to escalate.

Employer details

Employer name

Sussex Community NHS Foundation Trust


Moulsecoomb Health Centre

Hodshrove Road



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