Can you picture our patients at the other end of the phone?

Recruiting for our Wakefield call centre

If you are looking for a new challenge in your career, then this is the role for you. Our NHS 111 (Integrated Urgent care) call centres are looking for experienced, enthusiastic and motivated clinicians to join our growing team of healthcare professionals.

In addition to the attractive salary, our offer includes unsocial payments where appropriate under Section 2 of the NHS Terms and Conditions (excerpt below), an attractive NHS Pension, a generous holiday allowance as well as ongoing training and support for your continual professional development and progression.

Unsocial hours payments

All time on Saturday (midnight to midnight) and any week day after 8pm and before 6am - time plus 30%

All time on Sunday and Public Holidays (midnight to midnight) - time plus 60%

We offer full NHS Pathways training and enhanced telephone-triage communication skills.

Main duties of the job

Working as part of the Yorkshire Ambulance Service NHS Trust, we offer a high standard and professional service to our patients, supporting them by providing high level, evidence-based care, where necessary signposting to the most appropriate service or care provider including, ambulance dispatch and the wider community based services.

As part of working within the IUC team, you will be offered training and support into the field of remote clinical triage and assessment, with opportunity to progress and develop professionally through a verity of CPD opportunities.

If you would like to work in a fast paced, friendly, and caring team, with the best patient care at the forefront of what we do, we would like to hear from you.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Job description

Job responsibilities

The role is based at our Wakefield call centre

Our multi-disciplinary team of staff provide a high level of clinical care to patients across the Yorkshire and Humber region, using telephone communication systems. Our clinical staff are highly skilled in the field of remote clinical triage and assessment, supported by computer based decision making tools.

We are looking for both full and part-time staff, to cover roster patterns to include working across evenings, weekends, and public holidays.

Apply now!Or forfurther detailsplease dont hesitate to get in touch.

Person Specification

Qualifications / Knowledge.

Essential

• Registered Midwife or Nurse (Adult RN1 RNA, Mental Health RN3 RNMH, Learning Disabilities RN5 RNLD, Children RN8 RNC) or Registered Paramedic (HCPC)
• Degree or Post Graduate qualification or minimum two years post registration experience
• Evidence of Continuing Professional Development

Desirable

• Knowledge and understanding of risk management

Experience

Essential

• Recent post registration experience in a range of settings

Skills and Competencies

Essential

• Effective communicator (both verbal and written)
• Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives within strict deadlines.

Employer details

Employer name

Yorkshire Ambulance Service NHS Trust

Address

Callflex , 4 Industrial Park,

Doncaster Road, Wath Upon Dearne

Rotherham

S63 7EF

Any attachments will be accessible after you click to apply.

174-SCAR-141123