Deputy Head Audiology

Royal Surrey NHS Foundation Trust
£52,963 to £59,360 per annum
Closing date
3 Dec 2023

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There is an exciting opportunity to join our large Audiology department based at the Royal Surrey NHS Foundation Trust in Guildford. This is a maternity cover for 15 months.

The successful candidate will be responsible for the day to day operational management of Adult Audiology Services across 3 NHS Trusts. They will be providing clinical expertise and leadership in Adult Audiology and provide routine and specialist clinical services to adults. The postholder will work within a multi-disciplinary team and ensure that resources are efficiently managed to meet the service demands.

Reporting to the Head of Audiology Services, they will develop the Adult Audiology Service to stay abreast of the national actions of improvement in Audiology, manage department accounts and may deputise in the absence of the Head of Service.

The post holder will play a key role in providing supervision, training and advice to junior staff and students including maintaining a rolling training program within the department.

The Adult Clinical Lead will work closely with the Paediatric Clinical lead, Team Leads and a motivated Audiology team which is committed to providing a quality and efficient patient focused service with continuing service improvement, on-going reflective practice and critical evaluation.

We welcome both part-time and full-time applications.

Main duties of the job

The post holder will be responsible for the provision of adult clinical audiology services, training and service development, in close working with the Head of Department.

The post holder will be expected to take forward the modernisation of the service and to develop innovative and patient focused models of care.

This will cover the maintenance of demonstrably high professional standards in respect of:
  • The scientific, technical, therapeutic, rehabilitation and clinical activity of the service
  • Patient care
  • The effective and efficient use of resources and the management of workload
  • The provision of professional advice consistent with the responsibilities and expertise of the department
  • Service development
  • Teaching and training on junior staff

The post holder will be responsible for the day to day management of Audiology Services in relation to its operational performance across 3 NHS Trusts. The post holder in addition will be a clinical lead on Adult Audiology services.

The post holder will deputise for the Head of Department.

The post holder will work in collaboration with key personnel in 3 NHS Hospital Trusts, including General Managers, Consultants, Clinical Leads for ENT Services, and Operational Management teams, and will develop close working relationships with the clinical teams in ENT, the community Audiological teams and relevant specialised Audiology support Teams.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than �45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

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Job description

Job responsibilities

The primary aim of the Audiology Service is to provide a wide range of scientific, technical, therapeutic, rehabilitation and clinical services to Royal Surrey NHS Foundation Trust which are consistent with the aims and objectives of the Trust.

In addition to the provision of these services to Royal Surrey NHS Foundation Trust, the department has contractual arrangements for the provision of services to Frimley Health NHS Foundation Trust and Ashford and St Peters Hospitals NHS Foundation Trust.

Whilst retaining overall control and accountability for services provided by the department, responsibility for routine operational management at each outreach clinics will be delegated to a named Audiologist.

The range of services delivered results in a large routine clinical commitment, and the post may require travelling from base to a range of locations to enable management and delivery of an integrated Audiology service.
  • To be responsible for the day to day management of the Audiology Service, in compliance with the policies and procedures of 3 NHS Trusts, and in the light of statute and external guidance, to ensure demonstrably high professional standards are maintained in all areas of clinical, scientific, technical, therapeutic, educational, and rehabilitation service provision as they pertain to both patients and staff.
  • The post holder will be expected to provide supervision, training and advice to all junior staff and students within the department. The post holder will take responsibility with the agreement of the Head of Department, for individual personal development of junior staff.
  • To act as an authorised signatory and be responsible for the management of department accounts where appropriate.
  • To have an in-depth understanding of all operational management systems for the provision of the clinical service including the use of their applications, eg eRS, Hospital PAS system, Audiology PAS system, SPINE, Procurement system, Leave record system and
  • To promote and support the professional and vocational development of staff within the Audiology Service, and to implement good working practices, in compliance with Trust Human Resource policies, in order to ensure the effective and equitable recruitment, retention, development and training of staff.
  • To help the Head of Department maintain and develop audit and CPD programmes for the department and use this as the mechanism through which it can monitor its performance, assure its quality and strive for continuous improvement in service delivery.
  • To assist the Head of Department, to develop and sustain work derived externally to Royal Surrey County Hospital that is delivered in the department or performed off-site, and is provided on a contractual basis. To be responsible for the collation of activity data from all external sites in order to monitor service Level agreements related to the provision of services.
  • In conjunction with the Head of Department, to investigate and respond to all patient complaints in compliance with Trust policy and within the timescales set by the Trust, using complaints positively to review and improve services.
  • To keep abreast with the latest developments in Audiology to inform and ensure their continued personal development and that of the department.
  • To take forward the modernisation of the service and to develop innovative and patient focused models of care.
  • To comply at all times with the Royal Surrey Health and Safety Policies, in particular by following agreed safe working procedures and reporting incidents using the Trusts Risk Incident Reporting System.
  • To cooperate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender ethnic origin, age, disability, sexual orientation, religion etc.
  • To actively develop and sustain a Clinical Governance programme for the department
  • To respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.
  • To actively support and assist colleagues across the Trust to achieve their personal and Royal Surrey objectives and to receive similar support.
  • Participate in research and other technical work as may be necessary to develop and improve the Audiology Service including keeping abreast of current developments, by study and attendance at technical meetings.

  • Clinical
  • In conjunction with the Head of Audiology, be professionally responsible for the provision of a clinical, technical Audiology service, and to undertake regular clinical sessions in order to maintain a high clinical profile, professional competence, authority and credibility.
  • To be responsible for the day to day clinical pathway management of the Adult Audiology Service and its specialties, to support demonstrably high professional standards are maintained and national waiting time targets are met.
  • To professionally lead and actively participate in the work of specific specialised disciplines in the Department appropriate to skills and experience of the post holder.
  • To undertake specialist adult clinical work, including electrophysiology testing and lead complex (needs) clinics.
  • To provide specialist advice to patients, professionals and professional services on all matters pertaining to adult audiology and clinical services.
  • To be professionally responsible for test results and the writing of test reports by all junior staff particularly in the absence of Head of Department.
  • To be responsible for the clinical decisions as to the viability of which diagnostic tests to undertake.
  • To be responsible for the calibration and maintenance provision of the equipment.
  • To work closely with the Adult Team Leads and Adult Administrators to develop the adult service with consistency across the 3 NHS Trusts, and use this as the mechanism through which it can monitor its performance, assure its quality and strive for improvement.
  • To work closely with the Deputy Head and Clinical Lead for Paediatric Audiology so Adult and Paediatric Audiology services are aligned.
  • In compliance with Department policies, be responsible for referring patients to other professionals where appropriate.
  • To undertake with the Head of Department, the development of the clinical services at Royal surrey County Hospital and external sites with expansion of specialist testing of children and adults and training of staff in undertaking new test procedures.
  • To audit clinical effectiveness and maintain a programme of development.
  • To undertaken any such duties as deemed appropriate by the Head of Department.

  • Person Specification



    • MSc in Audiology or equivalent
    • A certificate of Audiological Competence, HTS modules or equivalent
    • Be a member of an appropriate professional body (RCCP/HCPC)


    • Be a member of the British Academy of Audiology or other professional organisation

    Knowledge and Experience


    • Have extensive current practical and theoretical knowledge and experience of clinical adult audiology and hearing aid technology, scientific updates and Audiology support services.
    • Possess a thorough and current knowledge of the background to and aims of current healthcare policy/national guidance/CQC/ and generic operational working of the organisation
    • Have extensive experience physiological measurements or central auditory testing
    • Have management experience at a senior level in Audiology with knowledge of HR issues relating to the management of staff
    • Have extensive experience of working both as an independent practitioner and supervisor for as wide range of Audiological assessment and rehabilitative techniques and outcomes.
    • Have experience in service development


    • Have experience in specialised areas e.g. Vestibular testing.
    • Have experience relating to monitoring and controlling budgets with a working knowledge of financial processes

    Skills and Capabilities


    • Ex
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