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Communications and Involvement Manager

Employer
South Tyneside and Sunderland NHS Foundation Trust
Location
South Shields
Salary
£43,742 to £50,056 a year
Closing date
12 Dec 2023

View more

Profession
Other Health Profession
Grade
Band 7
Contract Type
Permanent
Hours
Full Time
We are searching for a new Communications and Involvement Manager to join our award winning communications and engagement team. You will lead the planning, delivery and evaluation of a range of communications and engagement activities. The role is focussed on providing a professional service and delivery of work for external partners, as well as core Trust business. Reporting to the Head of Internal Communications and Engagement, you will be the key point of contact for day-to-day delivery of work and advise on all aspects of communications and engagement. Responsibilities also include delivery of regular proactive communications and engagement with stakeholders on key Trust developments.

Main duties of the job

The post will specifically involve:
  • Effective planning, management and co-ordination of a wide range of engagement and communication activities for external partners/clients.

Working with partners/clients to ensure appropriate communication and involvement strategies to support service transformation.

Ensuring robust measurement and evaluation of all communications and engagement activities.

Developing a range of communication, engagement and marketing materials and digital content ensuring these are accessible and in line with NHS brand guidelines.
  • Developing partner/client websites, digital platforms and social media feeds to ensure creative content and responding to any online comments or feedback.
  • Maximising opportunities for communications and engagement via relevant community / local authority channels and involvement networks.

Building and maintaining strong relationships with all key local stakeholders and ensuring they are kept up-to-date on developments with regular updates.

Adhering to involvement duties as outlined in the Section 242 and 244 of NHS Act.
  • Advising on appropriate handling strategies for difficult issues / enquiries and working with partners to agree key messages and responses.

Supporting wider delivery of work of the communications and engagement team.

Line management responsibility for one member of staff

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job description

Job responsibilities

Please see attached Job Description for full details

The Communications and Involvement Manager will lead the planning, delivery andevaluation of a range of communications and engagement activities.

The role is focussedon providing a professional service and delivery of work for external partners, as well ascore Trust business.

Reporting to the Head of Internal Communications and Engagement, you will be the keypoint of contact for day-to-day delivery of work and advise on all aspects ofcommunications and engagement.

Responsibilities also include delivery of regularproactive communications and engagement with stakeholders on key Trustdevelopments.

Person Specification

Qualifications

Essential

  • High level first degree in public relations / marketing / communications or other suitable subject area or equivalent relevant experience or training.
  • Evidence of continuous professional development / membership of professional body / commitment to maintain personal professional competency and appropriate development.


Personal Attributes

Essential

  • Good team player with ability to work effectively under pressure.
  • Able to work with all different types of staff including frontline clinical teams and senior NHS leaders.
  • Confident and articulate, able to provide professional guidance and advice to various staff groups.
  • Able to build relationships with key stakeholders.
  • Ability to network effectively and achieve credibility for the communications function.
  • High level of confidentiality and discretion.
  • Motivated, enthusiastic and able to work independently.
  • Comfortable with attending community meetings to present information and answer questions about developments.


Experience

Essential

  • An experienced communications professional with extensive experience and a proven track record of working in communications or public relations.
  • Experience of working on major change and transformational projects.
  • Successful track record in working with local and regional media and relevant experience of media handling.
  • Experienced in working with a range of external suppliers and managing projects on time, within brief and on budget.
  • Successful track record in working with the voluntary and community sector and implementing involvement strategies reaching all parts of society.
  • Experience of planning and implementing communication and engagement strategies and providing reports on their progress.
  • Experience of balancing competing demands and ability to meet tight deadlines that may be conflicting or unexpected and prioritise workload to meet deadlines.


Skills & Knowledge

Essential

  • Extensive knowledge of PR and marketing theory and models / evidence of implementing strategic approaches.
  • Knowledge of access requirements for printed and electronic information.
  • Excellent judgement in complex / sensitive situations where there may be conflicting views and a range of options.
  • Ability to interpret and understand complex information and explain complex issues in simple language for a range of audiences.
  • Excellent planning and organisational skills in order to manage multiple engagement / consultation activities.
  • Excellent written and verbal communication skills, including the ability to offer advice to other colleagues.


Desirable

  • Knowledge of involvement duties in section 242 and 244 of NHS Act.


Physical Skills

Essential

  • Willing and able to attend events / respond to issues outside of normal working hours as required.
  • Requires ability to drive to multiple locations across South Tyneside, Sunderland and part of North and East Durham.


Desirable

  • Full clean driving license and own car.


Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL

Any attachments will be accessible after you click to apply.

C9155-CRAC-1123-11

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