This job has expired

Clinical Admin Lead

Royal Cornwall Hospitals NHS Trust
£28,407 to £34,581 a year pa pro rata
Closing date
26 Nov 2023

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Other Health Profession
Band 5
Contract Type
Part Time
This is an exciting time within Specialist Medicine Care Group at RCHT and due to a member of the team moving into a new role, we are now recruiting a Clinical Admin Lead to lead our admin team within the speciality and support our management team in effective delivery of local & national performance targets.

Please take a look through the job description and if this sounds like an opportunity that you want to explore further, I would be delighted to hear from you. Please do contact me either by telephone on 07768994331 or by email

Main duties of the job

The role of the CAL is to support the Service Lead with performance management of waiting lists, demand and capacity, cancer targets and be responsible for data quality within a speciality area. The CAL will manage the Clinical Administration Team for the speciality areas. Day to day line management and professional supervision to Clinical Administration Team will be required, ensuring best practice and adherence to Trust policies and procedures is maintained at all times

Supporting the Clinical Administration Team to meet the standards required in patient documentation including letters, reports, and providing assessment material as part of the team governance

Supporting the recording and investigation of datix and risks for the clinical administration part of the service and providing solutions and remedies as part of the governance team.

The main duties of this job description are explained, however, these will continue to evolve to meet corporate objectives and NHS targets.

About us

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.

The Trust employs 5,000+ staff, has a budget of �380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.

Job description

Job responsibilities

People Management:

Provide day-to-day management of the booking and administration team ensuring that workflow and output is managed to meet Trust targets, escalating poor performance to the Lead Nurse or Service Manager.

Participate with HR and appropriate Manager in sickness absence management meetings with staff whose attendance give cause for concern.

Participate in the recruitment, selection and induction process of new staff in line with Trust Policy, including local induction into the relevant department.

Responsible for ensuring that all team members receive mandatory training.

Devise and manage holiday rotas across the team ensuring acceptable levels of cover during planned periods of absence.

Resource Management:

Responsible for ensuring that the administration teams are maintaining compliance for clinical activity in line with NHS waiting times, i.e. RTT pathway and subsequent targets.

Maintain appropriate records of equipment sent for repair and track return of goods to Trust premises.


Be a role model demonstrating good communication and ensuring robust and open communication with the Administration Team.

Provide up to date information to staff available from the Trust Board and Chief Executive Team brief.

Attend meetings within the Trust as requested.

System Utilisation:

Develop robust knowledge and understanding of both Trust and National access targets in particular the RTT pathways for clinical services.

Develop and maintain expert knowledge and use of Trust IT systems, e.g. PAS, Maxims, RADAR and specialist systems in use in clinical areas.

Assist the Access Team to implement policy/work changes within the Care Groups and to actively participate in the review of working practices to improve efficiency.

Person Specification



  • Good standard of general education
  • NVQ4, Diploma or equivalent experience
  • Educated to GCSE in English Language and Maths Grade A to C or equivalent


  • Working towards management qualification



  • Substantial NHS experience in booking/secretarial/waiting list/management role
  • Have a robust knowledge and understanding of both Trust and National access targets, in particular RTT and cancer pathways
  • Proven experience of customer focused approach to work
  • Experience of Staff Supervision or a willingness to train and develop knowledge and skill in this area within 12 months of appointment
  • Knowledge of Medical Terminology


  • Experience of working in an Acute NHS Service Provider

Employer details

Employer name

Royal Cornwall Hospitals Trust


Royal Cornwall Hospitals NHS Trust



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