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Divisional Operations Director - UEC Division - Peterborough

North West Anglia NHS Foundation Trust
£99,891 to £114,949 per annum
Closing date
29 Nov 2023

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Other Health Profession
Band 9
Contract Type
Full Time
We have an exciting opportunity for a senior and experienced operations professional to join our Urgent and Emergency Care Divisional Triumvirate on a secondment basis.

This is a key senior leadership role within our organisation and you will play a key part in leading our overall response to a challenging organisational and system wide recovery agenda. You will also make an important contribution to the delivery, development and transformation of services for the benefit of our patients.

About the Division

The Division of Urgent and Emergency Care (UEC) is one of five clinical divisions in the Trust with services across three sites Peterborough City Hospital (PCH), Hinchingbrooke Hospital (HH) and Stamford and Rutland Hospital (SRH). The Division includes two Emergency Departments, two Same Day Emergency Care (SDEC) services and Acute and short stay medical wards at PCH and HH, and a Minor Injury Unit and UTC at PCH and HH respectively. Annually we see approximately 200,000 attendances through our EDs, UTC and MIU and have a budget of �50 million and circa 900 workforce.

Having achieved significant performance improvements through the course of 2022 and in receipt of substantial investment, this is an exciting time for the division, as we contribute to the trust wide UEC Improvement Programme to deliver outstanding urgent and emergency care to our local population.

Main duties of the job

Together with your Divisional Director and Divisional Nursing Director you will be a core member of the Trust's senior leadership team and you will be a delivery focussed strategic thinker with experience of working at a senior level and of overseeing complex service change. As a leader in one of five Divisional Triumvirate teams you will also support the other Divisions and work in partnership across our three hospitals and with the wider system.

You will also be joining a cohesive and supportive senior operations leadership team comprised of five Divisional Operations Directors, two Deputy Chief Operating Officers and a Chief Operating Officer, where co-ordination and collaborative working are a key part of how we work.

Most importantly, you will share the values and ambitions of our Trust and you will be patient and results focused as well as being a compassionate, inclusive and visible leader, who will contribute to creating and sustaining a culture of positive leadership and innovation within the Trust.

The Trust has an exciting and ambitious strategy for the future which includes plans for the redevelopment of Hinchingbrooke Hospital and for opening further capacity at Peterborough City Hospital. There is a growing level of collaboration and partnership working across the ICS and the north of the county.

About us

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you
  • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff)
  • NHS Pension Scheme:
  • Flexible working opportunities
  • Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays
  • Career development and training
  • Wellbeing support and activities
  • In-house physiotherapy Service
  • On-site canteens with subsidised meals
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Job description

Job responsibilities

In conjunction with the Divisional Director take the strategic and operational lead for the Clinical Division and be responsible for the effective and efficient management of the Division to optimise patient care and ensure services are Safe, Efficient and Effective.

Develop the strategy for the Division with the management team to inform and support the Trusts strategic direction.

Provide assurance to the Board of Directors that financial, operational and clinical risks are being managed and that services are compliant with CQC registration.

Lead strategic programmes of work that cross organisational boundaries, representing the Trust, assuming the delegated role of executive sponsor where required.

Provide constant leadership and management of multiple competing priorities, in line with the values of the trust.

If requested, deputise for the Chief Operating Officer, for part or all of their duties during periods of leave. As requested, assume specific overall responsibility for senior operational leadership and management of a hospital site or sites when required.

Person Specification



  • Education to degree level or equivalent
  • Evidence of current/ recent CPD


  • Educated to Master's degree or equivalent



  • Three years recent experience of Divisional / Directorate level management at a senior level in the NHS with responsibility for operational matters, including clinical quality staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.

Communication/ Verbal Skills


  • Able to demonstrate a high level of communication skills
  • Training skills
  • Able to demonstrate a high level of communication skills



  • Able to demonstrate an in-depth knowledge and understanding of NHS and Department of Health initiatives and assess/forecast the impact on the Division and respond accordingly.
  • In-depth experience of business planning and development.
  • Knowledge, understanding and application of information technology.
  • Experience of developing and implementing information systems.
  • Analytical skills.
  • Knowledge of the NHS labour market, including agency and locum arrangements. Sound knowledge of current NHS statutory financial requirements.
  • High level understanding of budgetary management.
  • Understanding of external agencies that the NHS works closely with, for example, ICS, primary care, tertiary and private partners. E A A strong understanding of the complexities and pace of change in the NHS.
  • A detailed understanding of governance arrangements and implementation within the NHS.

Mental Ability


  • Able to work within an environment with frequent interruptions.
  • Able to work within stressful, unpredictable situations (e.g., respond effectively as the on-call manager, including responding to a major incident.
  • Ability to analyse complex information, form judgements, weigh risks and manage accordingly, often within tight timescales. Ability to research complex information, for example in development of business cases, budgetary management.

Emotional Ability


  • Ability to work effectively when dealing with staffing issues that require difficult and sometimes challenging decisions.
  • Ability to impart difficult, distressing news to staff, for example, (suspension decisions, disciplinary warnings).
  • Ability to investigate sensitive complaints in an appropriate manner.
  • Ability to deal with emergency situations in a calm, knowledgeable and confident manner in liaises with others.

Responsibility for Financial & Physical Resources


  • Able to effectively manage budget for Division of responsibility (pay and non-pay) within Trust guidelines.
  • Sound understanding of computerised financial and management information systems.
  • Ability to manage the delivery of key performance targets within strict financial controls.

Employer details

Employer name

North West Anglia NHS Foundation Trust


Peterborough City Hospital



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