Deputy Phlebotomy Manager based at University Hospital Lewisham

Lewisham and Greenwich NHS Trust has built a good reputation as a place providing job satisfaction and encouragement to develop professional skills and experience.

We are seeking a Deputy Phlebotomy Manager to join our busy, friendly Phlebotomy service based at University Hospital Lewisham.

This role exists to support excellent clinical patient care and to support the Phlebotomy Service Manager to develop, implement and inspect all the areas of practice. The post holder also has day to day supervisory responsibility for inpatient, outpatient and community phlebotomy teams.

The post holder will be responsible for the day to day management alongside the phlebotomy management team giving directions and guidance and overseeing training and development. The post holder will be responsible for the allocation and placement of the team between community sites, ward areas and OPD, considering a good balance of the skill mix required.

The post holder will be required to promote best practice according to Trust's Policy and will be expected to promote and utilise all relevant policies related to the role both Administrative.

Main duties of the job

Key areas of practice:

• Inpatients on wards
• Outpatients in Suite 1
• GP referrals in community clinics

In return for your dedication and hard work, we offer well-established, structured mentoring and staff development packages to support you in your role.

You must be confident in leading a team with a minimum of 1 year's phlebotomy supervisory experience

You must have excellent communication and customer service skills

You must be enthusiastic and motivated

You must be reliable and have excellent time keeping

You must have a very clear and professional telephone manner

You must be IT literate, be able to use a keyboard and worked with computer packages

You must be energetic and hard working

You must have paediatric phlebotomy experience and be able to work on the wards when required

The successful applicants will be a proactive team member who can demonstrate efficient organisational and prioritisation skills in order to contribute to the smooth effective operation of the phlebotomy service.

Working hours will be on a rota basis 0800 to 0800 Monday to Sunday. Therefore you must be flexible to be able to cover these hours in the future if successful in the role.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

Job description

Job responsibilities

Job Summary:

This role exists to support excellent clinical patient care and to support the Phlebotomy Service Manager to develop, implement and inspect all the areas of practice. The post holder also has day to day supervisory responsibility for inpatient, outpatient and community phlebotomy teams.

The post holder will supervise the phlebotomy teams giving them directions and guidance overseeing training and development. The post holder will be responsible for the allocation and placement of the team between community sites, ward areas and OPD, considering a good balance of the skill mix required.

The post holder will be required to promote best practice according to Trusts Policy and will be expected to promote and utilise all relevant policies related to the role both Administrative and Clinical.

Key areas of practice:

• Inpatients on wards
• Outpatients in Suite 1
• GP referrals in community clinics

Key Responsibilities:

Ensuring that the phlebotomy team consistently deliver an excellent clinical patient service that is cost effective and patient focused.

Ability to communicate with diplomacy, empathy, persuasion and reassurance to a range of patients, some of who may have language barriers.

Monitoring patient flow and waiting times, co-ordinating team to ensure a steady flow throughout the areas of practice.

Ordering weekly clinical and administrative supplies.

Assist the manager by gathering relevant information for investigations re incidents or complaints.

Responsible for producing rotas and management of the eRoster to ensure all areas are covered.

To take responsibility for all new staff, to include induction, training and competency assessments, using your comprehensive theoretical and clinical knowledge of phlebotomy.

Participate in audits by implementing, monitoring and collating data as required by the Outpatients management team.

Monitor staff adherence to Trust and departmental policies, procedures and mandatory training, identifying any training needs and implement solutions or corrective actions, keeping Manager aware at all times.

Responsible for training colleagues in processes and procedures including developing, updating and implementing task specific standard operating procedures. This includes new resources, undertaking any staff training and adaptation required.

Regular monitoring of the teams performance against key performance indicators ensuring that under performance is reported and managed in accordance with Trust staff management policies, using motivational and persuasive communication skills.

Regular monitoring of quality of customer care, ensuring high standards are delivered and maintained at all times and patient enquiries are dealt with efficiently, professionally and appropriately. This includes frequently walking around wards, outpatients department and visits to community clinics.

Responsible for the fair distribution of work, ensuring a fair skill mix amongst staff, ensuring that all staff are flexible in their areas of work.

First line management responsibility for phlebotomy staff, carrying out regular one to ones, team meetings, sickness and performance development reviews.

Responsible for monthly audits in all areas of practice and capability to analyse and judge the results to propose and assist with implementation of any changes necessary.

The post holder`s duty includes reporting statistics on patient attendance weekly and monthly.

Participate in phlebotomy rota on a regular basis across all areas of practice to keep clinical skills and dexterity updated.

Participating in Senior Team meetings in absence of the Manager and reporting back.

Person Specification

Qualifications & Training

Essential

• Educated to Degree level
• Or equivalent work experience and knowledge gained in the NHS.
• Evidence of continuing professional development

Desirable

• Qualification in first line management.

Experience

Essential

• Two years' experience in a senior support role in a patient focussed setting
• Experience of managing policies and procedures.
• Experience of managing staff.
• Experience of building good customer relations.
• Experience teaching phlebotomy skills, both adult and paediatric.
• Clinical experience of phlebotomy, taking bloods from both adults and paediatric patients.
• Good computer IT skills including all MS software

Desirable

• Experience on iCare and appointment systems.

Knowledge

Essential

• Experience of analysing data to identify areas for improvements and make recommendations for action.
• Experience of defining and formulating new processes. Knowledge of NHS processes and procedures.
• Excellent organisational skills
• Understanding of Health & Safety implications relevant to phlebotomy.
• Patient and staff confidentiality.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High Street

London

SE13 6LH

Any attachments will be accessible after you click to apply.

197-UT4589