This job has expired

Ward Manager

Norfolk Community Health and Care NHS Trust
£43,742 to £50,056 per annum
Closing date
6 Dec 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Are you a dynamic and motivated individual seeking a rewarding role which combines line management with patient centred care?

One fantastic Ward Manager opportunity has arisen in Norfolk Community Health and Care (NCHC) on Alder Ward at Norwich Community Hospital.

Alder ward is 1 of 6 community hospital wards within Norfolk providing frailty, intermediate and palliative care or generalist palliative support and symptom management. Each of the 6 community hospital wards are managed by a ward manager and 2 senior registered nurses with medical overview from Advanced Care Practitioners and Doctors.

Alder has 24 beds. It has an established multidisciplinary team, including physiotherapists, occupational therapists, social services, nursing staff, etc working collaboratively to rehabilitate and safely discharge patients.

Main duties of the job

We are seeking an enthusiastic, dynamic, experienced and motivated nurse with a proven track record for organising and providing patient care of the highest standard.

The successful candidate will:
  • Be a forward thinking, innovative person with excellent verbal and written communication skills.
  • Have NMC registration
  • Be organised, highly motivated and engaged
  • Have considerable nursing experience in a band 6 role or ideally as a current ward manager.
  • Have experience of leading a multidisciplinary team
  • Provide excellent patient care
  • Have excellent inter-personal skills to lead, work alongside and motivate the multidisciplinary team
  • Need to be motivated in implementing service changes and influencing others
  • Be expected to manage a team of staff members, deal with complaints at ward level and manage day to day operational issues

About us

Norfolk Community Health and Care actively works towards improving patient care using national programmes e.g. Discharge to Assess and Accreditation. Across Norfolk and Waveney, the National Hospital Discharge Service: Policy and Operating Model is being implemented which alongside the NHS Long Term Plan is placing greater emphasis on community services and supporting patients in their own homes. Overall, this is an exiting time to join Norfolk Community Health and Care and lead an inpatient team.

The community hospitals are part of the Community Beds and System Operations portfolio. Other services within this portfolio are the Operations Centre based at Norwich Community Hospital, the Inpatient Medical Team, and the Community Access Team based at NNUH who provide an admission avoidance service in the Emergency Department and lead on admissions into the community hospitals. Come and join a friendly, supportive team with excellent and collaborative working practices.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

  • To be responsible for the day to day operational line management of the team, leading and ensuring a 24 hour, 7 day service is provided.
  • To facilitate the discharge of patients to and from the community hospital and following Hospital Discharge Guidance including HomeFirst ethos.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to patients
  • To provide senior leadership Monday to Friday with the expectation to cover service gaps as required.
  • To ensure that patients, families and carers are involved in the planning and prioritisation of their rehabilitation care plans and discharge goal setting.
  • To provide supervision, advice and support to other members of nursing staff and rehabilitation assistants within the team regarding management and care of people with complex nursing needs
  • To lead on recruitment including inductions for new staff, work experience placements and other learners
  • To monitor and manage staff absence, off duty including annual leave and study leave in line with NCH& Cs policies, procedures and guidelines. Inform the Head of Service of any significant trends / issues.
  • Establish clear, positive and credible leadership within the clinical team, promoting and supporting the maintenance of a cohesive multidisciplinary team
  • To manage the wards budget

Person Specification



  • Registered Nurse
  • Recognised Management Qualification or evidence of working at that level (post qualification management courses)
  • First level degree level, diploma or equivalent or equivalent post registration experience i.e.: DN qualification.
  • Current registration to a professional body.


  • Masters level degree.



  • Experience of leading a team.
  • Experience of working in a multi-agency environment.
  • Experience of managing budgets.
  • A track record of successful service and policy development and implementation
  • Performance management experience


  • Project management
  • Experience of managing a multidisciplinary team.

Skills, Abilities and Knowledge


  • Knowledge of additional specialist areas through in-house training and short courses
  • Ability to manage stressful situations.
  • Able to concentrate in busy, pressured environments and prioritise time accordingly
  • Working knowledge of current issues within clinical practice and service development.
  • Work flexibly to accommodate patient / service needs
  • Good observational and reporting skills. ability to problem-solve complex situations
  • Expert communications skills, able to address communication barriers with tact and diplomacy
  • Change management.
  • Able to provide high standards of care.
  • Concentrate when undertaking patient care and inputting data / patient records.
  • Be aware of own limitations and able to gain support where necessary.
  • Analytical skills with the ability to problem-solve complex situations

Personal and People Development


  • Strong interpersonal skills, building positive working relationships
  • Self awareness, the ability to reflect on your strengths, styles and behaviours and the impact on yourself and others
  • Coaching/mentoring skills
  • Creative thinking with the ability to problem solve
  • Adaptability, positively working with change and enabling colleagues to deliver the changes
  • Evidence of understanding and building resilience
  • Evidence of inspirational/strong work ethic
  • Integrity essential in building trusting relationships
  • Compassionate leadership, positive inclusion and autonomy
  • Coaching/mentoring skills
  • Lead by example
  • Strong commitment to service development and positive change.
  • Able to use own initiative.
  • Able to work independently and part of a team.
  • Be highly motivated.
  • Emotional Intelligence



  • Expert communications skills, able to address communication barriers.
  • Evidence motivational skills.
  • Evidence tact and diplomacy.
  • Empathy and sensitivity.
  • Good interpersonal skills.



  • Ability to travel
  • Be able to kneel, bend and stoop and work in cramped environments.
  • Be able to manoeuvre limbs of around 5-6kg.
  • Be able to manoeuvre patients using handling aids.
  • Have basic IT / standard keyboard skills.


  • Previous experience of SystmOne

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Alder Ward, Norwich Community Hospital

Bowthorpe Road



Any attachments will be accessible after you click to apply.


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