This job has expired

Senior Referral Co-ordinator

Livewell Southwest CIC
£28,407 to £34,581 a year pa, pro-rata
Closing date
26 Nov 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
37.5 hours per week.

An exciting opportunity has arisen for a Senior referral coordinator within the Glenbourne unit. We are looking for an enthusiastic, driven individual to establish and work as part of a team in delivering an effective service supporting patient flow.

This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.

The Senior referral coordinator will have excellent organisational and interpersonal skills, providing leadership and management to a small group of referral coordinators, comprehensive administrative skills and provide support to senior managers. The Senior referral coordinator will work with senior managers to oversee core functions including liaison work with providers, performance data monitoring and tracking.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.

Main duties of the job

In particular the post holder will:

Provide high quality project, service, initiative, and administrative support.

To support the day-to-day functioning of the referral coordination team and oversight of the place of safety team within the Glenbourne unit.

To ensure that referral management and processes are efficient, coordinated and compliant with national and organisational policy.

Support the triaging all referrals to the unit, managing bed flow and support the clinical leads on minimising barriers to discharge.

The position will involve liaison work, with other acute providers who will refer patients to our service for assessment and access out of area beds.

Take a lead role in gathering key data and metrics, to ensure maintaining performance milestones remain on target.

Set up administrative processes that will support the matron and senior managers by providing them with data and some analysis of data, that highlights areas of performance that need action.

Use independent judgement to prioritise the high-level completing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities, or project plans.

The Senior Referral coordinator is a key member of the team whose overarching goal is to enable, promote and support the of patients with mental health needs. Ensuring timely admissions and discharges within the unit and for Plymouth patients Out of area.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities


5.1Responsibility for People Management

To provide line management for the Ref-co-ordinators and Place of safety team

To work closely with the modern matron to ensure staff training, rosters, and absence monitoring and line management supervision is completed in line with policy

To ensure adherence to the POS admission criteria and managing process to ensure best experience for person using POS, as well as the safety of POS coordinator and promoting relationships with police and other agencies.

To have operational leadership and daily management responsibility for relevant administrative staff including recruitment, performance management, absence management, risk assessments disciplinary, training & appraisal.

To manage & chair regular meetings with administrative staff within service area.

To develop workforce by providing induction, in-post training and updates for relevant staff.

To support the matron and ward managers/leads with inducting of new staff and booking training

5.2Responsibility for financial and/or physical resources

To contribute to the management of the cost-effective use of departmental resources including the ordering of stock and undertaking cost improvement programmes within the service.

To ensure that coordination team lead on the location of out of area beds where required for instance due to need for PICU and repatriation

To be a delegated budget holder for specific area of responsibility ensuring expenditure is within agreed limits and that senior manager remains informed of related issues.

To authorise orders and payments in accordance with business processes.

5.3Responsibility for administration

To manage specific projects and information systems/databases as requested by the service manager and provide updates on progress.

The senior coordinator will be responsible for being aware of the bed availability across the unit, the expected discharge dates of all inpatients and will monitor progress in conjunction with the MDT process. They will be aware of all out of area placements using the virtual ward on system one and will ensure this is kept up to date, with a regular review of progress of the person and their plan for repatriation.

Collate information prepare reports and presentations pertaining to the service area at the request of the service manager.

The senior coordinator will be aware of patients imminent discharge plans and will assist in supporting the clinical team to expedite these plans where they are able.

To manage & regularly monitor relevant performance data including waiting lists, clinical outcome measures collate, analyse and report information to relevant team/service managers including areas for improvement, identifying any capacity gaps against plans.

To provide data regarding department KPIs as required e.g Length of stay, 7 day follow up

Organise data collection to support research and development.

5.4Responsibility for people who use our services

Key Behaviour Competencies:

Working together

Be straightforward in our dealings with each other and build relationships

Listen to others and explain the decisions we have made

Recognise and remove barriers to action

Create an open and positive learning culture

Learn from mistakes & ask others for support where necessary

Be aware of ones own behaviour, values, attitudes, strengths and weaknesses.

Ability to reflect on ones behaviour and change them.

Uphold the values and be proud to be part of the organisation

Ensure appearance is professional & name badge visible

Act With Integrity

Be honest and do what you say you will do

Take responsibility and be accountable for your actions

Guard and build the organisations reputation

Take into account the human and social impact of our work

Treat everyone in a friendly, courteous manner smile & make eye contact

Building Success Together

Be compassionate and accepting of others.

Be straightforward in our dealings with each other and build relationships

Listen to others and explain the decisions we have made

Agree on our goals and see them through

Treat each other with dignity and respect

Learn from each others experiences

Understand and recognise each others contributions of being of equal value

Be prepared to challenge the status quo

Contribute to the organisations success

Stretch the boundaries of personal performance

Look for better ways of working to achieve improvements

Caring for patients

Aim to meet the needs of our patients and partners in care

Use initiative to enhance care in innovative and imaginative ways

Respect individual cultural differences challenge bias & prejudice

Provide a high quality and safe service for patients

Maintain privacy and ensure confidential information is kept safe

Question poor practice, process & behaviour

5.5Responsibility for implementation of policy and/or service developments

To manage & regularly monitor relevant performance data including waiting lists, clinical outcome measures collate, analyse and report information to relevant team/service managers including areas for improvement, identifying any capacity gaps against plans.

To manage & regularly monitor relevant performance data including waiting lists, clinical outcome measures collate, analyse and report information to relevant team/service managers including areas for improvement, identifying any capacity gaps against plans.

Be proactive and propose, develop and implement ideas and new processes for improvement in the way the service is delivered.

To ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. To investigate those relating to own admin team.

Ensure that the corporate support function complies with all LWSW policies and procedures including Data Protection, confidentiality, Health and Safety, security and safeguarding.

To support clinical lead and clinical team leader for the central team

To provide service support across several departments within the unit as set out by line manager (matron)

5.6Other Responsibilities

To maintain relevant databases

To support matron, ward managers and leads with relevant audits


Ward and department managers

Nursing & other clinical staff

Service & locality management

Service users & Carers

Support services with Livewell Southwest e.g. business intelligence

Other appropriate agencies as needed e.g. commissioners, local authority, Police and other health care providers


Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.

May have to occasionally move presentation equipment and office supplies or clinic consumables.

May have to move between locations if service is delivered across different sites.

Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients.

Will use VDU for high proportion of time.

The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.

Person Specification



  • Educated to degree level in a relevant subject or equivalent level of knowledge, qualifications or significant equivalent skills and experience to that level.
  • Evidence of continuing professional development


  • Project management e.g. Prince 2

Additional requirements


  • Physical intervention
  • Breakaway training



  • Thorough working knowledge of Microsoft Office packages, i.e. Outlook, Word, Excel. And the use of databases
  • Excellent understanding of general office working procedures.
  • High level of competency in the management of budgets and financial control systems
  • Understanding of activity management including waiting lists
  • Understanding of systems and processes and able to implement efficient working practices.
  • Ability to use Livewell Southwest Business applications SystmOne.
  • Up to date knowledge of Livewell southwest policies and procedures.
  • Understanding local health community and commissioning needs and ability to be innovative to meet these needs.


  • Any attachments will be accessible after you click to apply.


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