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Service Manager

University College London Hospitals NHS Foundation Trust
£42,471 to £50,364 Per annum inclusive of HCAS
Closing date
27 Nov 2023

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Other Health Profession
Band 6
Contract Type
Full Time
The Medical Specialties Division is looking to recruit an enthusiastic, motivated and committed Service Manager to work in its large administration team.

The successful applicant will be expected to demonstrate previous managerial experience in a large organisation preferably in the NHS with proven experience in effective management and leadership of staff.

Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level is essential.

This is an office based role for the first 3-6 months with the option for some flexibility to work from home 1 day a week after the probationary period.

Main duties of the job

The postholders will have responsibility for supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of patient satisfaction. The post holder will act with autonomy for day-to-day management of a team of administrators within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. They will also be responsible for overseeing patient flow on the wards. They will support the delivery of performance targets including national and local referral targets, activity plans, governance and workforce.

They will establish key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers.The post-holder will also contribute to more senior level projects with the support of the Divisional Management team

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National Throat,Nose and Ear Hospital
  • Eastman Dental Hospital
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Job description

Job responsibilities

For more information regardingthe main responsibilities of the role, please refer to the attached Job Description.

Person Specification

Knowledge & Qualifications


  • Degree and/or an appropriate professional qualification or equivalent.



  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience in service improvement and development
  • Proven experience in effective management of budget and effective leadership of staff
  • A proven record of success in managing change while also developing and maintaining high standards of quality


  • Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans

Skills & Abilities


  • Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
  • Proven track record of working under pressure to strict deadlines
  • Ability to prioritise effectively
  • The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
  • Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
  • Quality focussed with an innovative approach and the ability to solve complex problems
  • A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
  • Excellent IT skills
  • Evidence of political awareness and sensitivity to the high profile of the Trust


  • An understanding and experience of staff and organisational development

Personal Qualities


  • A facilitative and inclusive approach to management.

Other requirements


  • Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
  • A commitment to promoting equality and diversity in the workplace and in service delivery and development

Employer details

Employer name

University College London Hospitals NHS Foundation Trust



250 Euston Road



Any attachments will be accessible after you click to apply.


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