To provide 3rd line support, technical expertise and knowledge within the Data Centre team to ensure staff throughout the Trust both on-site and remote receive the highest quality experience for their workplace services. Act as an escalation point to assist 1st and 2nd line support staff as necessary

Hybrid working is available with onsite activities and team days taking place at the Digital team's base. The post holder will also be required to attend sites across Yorkshire to deliver support.

Participation in an on-call rota.

In pursuing these duties, the post holder will ensure compliance with the NHS Constitution (details of which can be found at the following websites www.nhsemployers.org or www.dh.gov.uk/nhsconstitution

Main duties of the job

• Oversee the daily operations, maintenance and management of data centre facilities ensuring all critical systems function optimally.
• Maintain the data centre strategies to optimise data centre performance including capacity planning, resource allocation and sustainability initiatives.
• Maintain robust policies and procedures for data centre operations ensuring adherence to industry best practices and compliance with the relevant regulations.
• Monitor and analyse data centre performance metrics, identify opportunities for continuous improvement and implementing the appropriate solutions.
• Stay current with industry trends and emerging technologies and be prepared to recommend and implement innovative solutions to help maintain data centre stability.
• Drive energy management initiatives, ensuring data centres meet or exceed energy efficiency targets and adherence to environmental regulations.
• Act as a main point of contact for both internal customers and 3rd party suppliers.
• Perform the investigation and resolution of sometimes complex operational incidents, recurring incidents and problems relating to the Data Centres
• Protect all DC hosted systems and applications against cyber-attacks by remediating exploits, threats and vulnerabilities immediately and out of hours as required.

About us

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.

Job description

Job responsibilities

• Provide data centre management, technical support and reporting through the data centre monitoring systems to allow the seamless operation of the Trust data centres:
  
  • Advise and support 3rd parties with complex and less common service incidents to ensure a swift resolution to issue.
  • Own the data centre and be responsible for the operation of the data centre.
  • Manage data centre access and data centre security.
  • Consult with colleagues, suppliers and other external organisations on all aspects of data centre operations
  • Carry out a variety of activities including (but not limited to) specification, maintenance and updating of locally hosted systems, including Windows Server estate, endpoints, mobile telephony and tablets, creation and maintenance of Intune policies, maintenance and updating of SCCM, testing of end user equipment and applications, support and maintenance of Microsoft 365 products,
  • Creation and maintenance of Active Directory and Group Policy Objects, in partnership with the End User Computing Manager & Network Manager
  • Responsible for the design, development, implementation and continuous management
  
  of Data Centre Services Policies and standards, including Information Security processes and best practices for Digital teams
  
  • Manage and run the Data Centre service provision in accordance with service level agreements and DIGITAL policies and procedures.
  • Responsible for monitoring and enforcing DIGITAL based computing regulations, policies and administrative compliance.
  • Responsible for the identification and management of key risks and escalating them in
  
  accordance with DIGITAL procedures as appropriate.
  
  • Responsible for the successful planning, development, management and day-to-day
  
  running of all aspects of DC Management Service for DIGITAL including change management activities, KPI monitoring/reporting and instigation of/leading service improvement programmes.
  
  • Keep up to date with changing market technologies and industry trends in this specialised field and advise DIGITAL and Trust senior management of products that could be beneficial.
  • Design, develop and implement changes and updates to the core build and applications with a view to continuously improving the colleague / user computing experience.
  • Proactively manage the resolution of complex incidents and problems using industry
  
  standard ITIL processes and, where necessary in collaboration with colleagues, senior managers and 3rd party suppliers.
  
  • As the Data Centre specialist, advises on project / programme business cases that involve hosted computing solutions and on the selection of suppliers, tendering and procurement to support the proposed solutions.
  • Deliver support documentation, training and knowledge sharing to the Service Desk, 1st and 2nd line technicians to assist in future fault resolution.
  • Perform root cause analysis on recurring issues and communicate results with all
  
  relevant groups within DIGITAL.
  
  • Evaluate, test and document Commercial Off-The-Shelf (COTS) software / hardware products and solutions.
  • Coordinates and performs the implementation of future upgrades including comprehensive testing for all end user computing equipment, liaising with internal and external teams and suppliers as required.
  • Perform emergency or periodically planned Data Centre services administration tasks, maintenance / upgrades and configuration changes.
  • Ensures that system software is tailored to facilitate the achievement of service objectives. Plans the installation and testing of new versions of Server software.
  • Manages the initiation, coordination and implementation of research and development activities, ensuring we are aligned to industry best practice using appropriate.

Person Specification

Qualifications and Training

Essential

• Degree or equivalent qualification (or significant experience in a similar role)

Desirable

• MCSE or equivalent
• MCP

Skills

Essential

• Excellent organisational and time management skills
• Excellent communication and interpersonal skills (with internal and external clients)
• Ability to manage multiple streams of work and conflicting priorities and objectives within a changing environment.
• Motivation and ability to continually and actively learn and expand skills/knowledge.
• Detailed Data Centre Asset management knowledge
• Ability to continuously investigate and propose system improvements.
• Ability to manage multiple streams of work and conflicting priorities and objectives within a changing environment.

Desirable

• Confident in routine dealings with directors, managers and clinical and administrative staff of all levels
• Management and leadership skills

Experience & Knowledge

Essential

• Experience of managing & deploying servers, storage, associated Racking and cooling.
• Very good understanding of Server & Data centre technologies.
• Proven experience of technical fault finding and resolution within a large-scale organisation.
• Detailed knowledge of Microsoft Windows Server operating systems
• Detailed knowledge of Microsoft Active Directory, DNS, DHCP and installation, operation and migration of those elements.
• Proven experience of Cyber protection and patching.
• Detailed Data Centre Asset management knowledge.

Desirable

• Experience of working with implementation digital systems in a healthcare setting
• Experience of working within an Acute NHS Trust and working with clinical and administrative staff.

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale General Hospital

Skipton road

Keighley

BD20 6TD

Any attachments will be accessible after you click to apply.

423-5814530