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Clinical Advisor - Urgent Clinical Assessment Service

London Ambulance Service NHS Trust
£40,701 to £48,054 per annum plus HCAS (depending on location)
Closing date
29 Nov 2023

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Other Health Profession
Band 6
Contract Type
Full Time
This is an exciting time to join us in a unique clinical role in our continually developing Urgent Clinical Assessment Service (UCAS). You will enhance your skills and knowledge in a vital role that makes a difference to the lives of hundreds of patients every day.

You will be part of our multi-disciplinary team of clinicians. As a clinical advisor, you will assess patients' health and clinical needs, by utilising your professional clinical knowledge and experience with the aid of a clinical decision support tool.

Using your experience and the new skills you will learn, you will be confident in your critical thinking ability which will enable you to provide a telephone clinical assessment, ensuring our patients are signposted to the right care, at the right time, in the right place.

You will benefit from an ongoing clinical training and development programme with access to online modules and CPD sessions as well as informal teams based learning.

Main duties of the job

As a clinical advisor you will be assigned to various roles when on duty. This will include telephone assessment of different types of calls, where you will be responsible for patient safety and providing effective outcomes.

This role requires generalist and specialist skills to assess and deliver care to patients across all age groups in a call centre environment. You will need excellent clinical and communication skills and the ability to work autonomously as well as part of a team.

As a Band 6 clinician you will be expected to demonstrate leadership and to act as a mentor for new colleagues.

You will need to have a professional clinical qualification with an active NMC or HCPC registration with significant post qualification experience. You will need to evidence demonstrable experience in emergency, urgent or primary care, in addition to showing competent current patient assessment skills.

Once you have completed six months post training, you will be eligible to apply for hybrid home / call centre working, if you meet the criteria set out in the UCAS remote working policy.

About us

This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Part-time hours (minimum 15 hours per week) will be considered in line with departmental requirements.

Successful candidates at shortlisting will be invited to attend a clinical assessment/interview, provisionally planned for the 13th - 15th December 2023. Training courses run throughout the year.

Training will be full time office hours for an initial three weeks, followed by a second week at a later date. Full course attendance is mandatory. After each of these periods there will be mentoring shifts (various hours) at Croydon or Barking which need to be successfully completed.

For further information or an informal discussion regarding the Clinical Assessment Service, these roles and the recruitment process, please email UCAS Deputy General Manager, Roland Spencer at

Job description

Job responsibilities

For your supporting information in your application please detail how you meet the below criteria (300 500 words for each)
  • Experience in emergency, urgent or primary care within the last five years including current role (ensure that your answer details how your clinical knowledge and experience can be transferred to the telephone assessment environment
  • Demonstrate independent assessment of patients and decisions on their care and outcome (provide two example
  • Ability to work a mix of shifts in order to provide a 24/7 clinical service (if you have any restrictions please detail these)

Person Specification



  • Experience in emergency, urgent or primary care within the last five years
  • Able to independently access patients and decide on care



  • Holds a nurse or paramedic professional clinical qualification with an active NMC or HCPC registration without any restrictions on practice
  • Currently a Band 6 clinician

Rota and Shift Pattern


  • Able to work on a 24/7 rota pattern

Employer details

Employer name

London Ambulance Service NHS Trust


Government Legal Department

Wellesley Grove



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