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Director of Operations (Urgent Care Group)

Royal Berkshire NHS Foundation Trust
£99,891 to £114,949 per annum
Closing date
28 Nov 2023

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Other Health Profession
Band 9
Contract Type
Full Time
Director of Operations - Urgent Care (Band 9)

The Royal Berkshire NHS Foundation Trust is the main provider of hospital services for the population of Reading, Newbury, Wokingham and the towns and villages of West Berkshire. At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who live in our catchment area. We also provide specialist hospital services beyond the county's borders. We employ more than 5,500 staff from 39 different nationalities and deliver care from a network of facilities across sites in Bracknell, Henley-onThames, Reading, Thatcham and Windsor.

Our mission is to improve the health and wellbeing of every person in Berkshire, working together to provide outstanding care for our patients and our community. We are always striving to improve and our values of excellence, resourcefulness, aspirational, and compassionate underpin all we do. In January 2020 we were proud to receive a rating of 'Good' by the CQC, recognition of our good and outstanding care across the Trust.

Main duties of the job

We have an exciting opportunity to join our Trust as Director of Operations for our Urgent Care division. Reporting to the Care Group Director and accountable to the Chief Operating Officer, the Director of Operations will be responsible for the operational management and the delivery of our Urgent Care Group directorates performance ensuring that these clinical services meet national and local standards and patient expectations particularly around the delivery of Maternity National Safety standards, Actions from the final Ockenden Report and ED standards. They will take day to day responsibility and accountability for the operational management across our urgent care services, including: AMU, Short Stay, our Emergency Department, SDEC & OPE, Cardiology, Gastroenterology Ward, Gynaecology, ICU and Critical Care Outreach, Maternity, Paediatrics including Community Paediatrics, Radiology, Respiratory, Stroke, Virtual Hospital, Management of Emergency Planning Resilience and Responsive (deputising for Trust AO), lead our Site Team and act as Single Point of Access for our Trust.

About us

In addition, they will play a key role in ensuring the Trust delivers on the full range of performance and finance targets and will lead the delivery of agreed performance indicators in relation to clinical outcomes and operational efficiency. There will be a strong emphasis on the need to embed staff appraisal and development of a culture of performance management and delivery, as a foundation for achieving our organisational objectives.

In return, you can be part of an upward journey. We are welcoming applicants who are passionate about improving the patient experience and who are wanting to progress their careers to board level at one of the UK's leading Trusts.

We encourage applications from people of all backgrounds and welcome applications from underrepresented groups. In recruiting to our Trust, we are committed to equality of opportunity for all. We believe that the best organisations are those that reflect the communities they serve. We especially welcome applications from candidates from Black, Asian and Minority Ethnic heritage, LGBTQ+ communities, and from people with lived experience of disability.

Job description

Job responsibilities

The Director of Operations (DoO) is responsible for the daily delivery of operations of the Care Group through the speciality directorates and accountable for the overall performance and financial sustainability of the Care Group.

The post holder will work with and ensure effective matrix working through the directorate teams, led by the triumvirates, to ensure the operational delivery of all clinical services. Specifically, the post holder will be responsible for providing leadership, ensuring safe, high quality and efficient delivery of the day-to-day operational management of the Trust, which meets the needs of patients, achieves set and agreed standards, financial targets and performance.

The DoO will lead the innovation and improvement agenda within the Care Group to embed a culture of continuous quality improvement and focused on ensuring value for money and highest quality of services for our patients.

The key but not exhaustive areas ofresponsibility include:

Urgent Care directorates performance

Meeting all national quality standards including Emergency, Elective, Diagnostic and metrics

Support delivery and achievement to enable Board Assurance of specialist quality requirements such as the Ockenden recommendations, CQC and UEC recovery

Leading cultural and behaviour standards across the Care Group

Implementation of Clinical Service Strategy and wider Trust Strategy across Urgent Care:

AMU, Short Stay

Emergency Department, SDEC & OPED


Gastroenterology Ward


ICU and Critical Care Outreach


Paediatrics including community paediatrics




Virtual Hospital

Corporate Responsibilities for

Management of Emergency Planning Resilience and Responsive (deputising for Trust AO)

Site Team

Single Point of Access

We are looking to speak with motivated, compassionate, and resilient leaders with extensive leadership experience in an acute healthcare provider setting. You will have an excellent track record of delivery at a senior operational level plus evidence of success in strategic level projects or work streams. You will be confident and comfortable engaging with stakeholders at all levels and be expected to establish and maintain relationships which enable the Trust to operate effectively with clinicians, managers and partners focused on improving outcomes and services to patients.

For further information and to get a copy of the candidate pack, please contact our search partners at Hunter Healthcare

Person Specification

Education / Qualifications


  • Educated to Master's level in relevant field or equivalent level of management experience
  • Evidence of continuing professional development


  • MBA or relevant post graduate management qualification



  • Substantial recent management experience, at a senior level, in a complex organization
  • Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to identified problem/areas for improvement
  • Significant experience & knowledge of business planning techniques and managing business processes
  • Significant experience of preparing and presenting high quality board level reports
  • Understanding of financial reporting mechanisms
  • Experience of and ability to analyse data and information to drive action for improvement
  • Track record of delivering large scale change programmes
  • Significant experience of leading and managing teams through change
  • Experience of developing and providing regular reports to managers and management committees, on progress against activity and other targets so that performance variances can be highlighted
  • Project management experience


  • Experience of designing/ improving business systems & processes
  • Experience of working within the NHS within an acute hospital environment
  • Experience of working within a devolved management structure
  • Worked successfully in an influencing capacity with 'professionals'
  • Previous experience of coaching professionals and senior leaders

Employer details

Employer name

Royal Berkshire NHS Foundation Trust


Royal Berkshire Hospital

London Road



Any attachments will be accessible after you click to apply.


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