This job has expired

Staff Support Clinical Triage Lead Mental Health Nurse

Northampton General Hospital NHS Trust
£43,742 to £50,056 per annum
Closing date
28 Nov 2023

View more

Band 7
Contract Type
Full Time
This role is based within the Staff Support Services and the post holder would be required to manage a case load of individual and team referrals with wellbeing needs. The individual case load would vary from post incident support, general health and wellbeing assessment to managing risk in the workplace. Depending on experience, also having a therapeutic caseload. The team case load would include post incident support, reflective practice/supervision, risk assessment teaching, and liaison with managers and other services. You will also have autonomy to complete service development project work and represent the service at wellbeing events.

Trauma risk management: TRiM explanation and responsibilities:

The post holder will lead the TRiM team, this is an evidence-based approach to post incident support. We will provide TRiM training to the successful candidate. TRiM is a trauma-focused peer support system designed to help people who have experienced a traumatic, or potentially traumatic, event. The post holder will responsible for coordinating and facilitating TRiM responses, with the support of the service lead and TRiM practitioners within the organisation.

Main duties of the job

The post holder will provide the service with a professional focus for leadership and clinical excellence. The post holder will act as a role model for clinical leadership setting and upholding agreed clinical standards and enabling clients to receive high quality evidence-based care. The post holder will deputise in the absence of the service lead, and coordinate referrals within the single point of access staff support service, and link with the wider occupational health and wellbeing services, local services, and hospital staff focused services.

There will be multiple opportunities for professional development, this will be dependent on prior experience and qualifications. We are committed to providing the highest quality services for our staff and ongoing professional development for the whole team is an integral part of our service model.

To lead the single point of access clinical triage service for the health and wellbeing service. This includes undertaking mental health assessments, risk assessments and safety planning.

Co-ordination and liaison of care between services both internal and external.

Coordinating TRiM (trauma risk management) response to incidents within the hospital (we will provide training for this if needed)

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values






We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

Supporting Clinical Excellence
  • Participates as an active member of the service, accountable for your practice and role modelling the highest standards of care to all members of the service
  • Communicates proactively with all staff on the clinical condition and treatment plan of clients and ensures accurate nursing records are maintained by all staff
  • Leads the team in the assessment, planning, delivery and evaluation of care of clients in accordance with the Trust and directorate pathways
  • Actively involves others in communications between clients, and the multi-disciplinary team both within the organisation and with external stakeholders to ensure excellent communication
  • Actively involves clients in their assessment
  • Responsibility for managing crisis cases involving risk and referral to appropriate community crisis services
  • Lead the SoS TRiM service and TRiM practitioners (Trauma Risk Management post incident support

  • Lead by example with drive and enthusiasm, responding appropriately to the needs of clients
  • Responsible for management and leadership of service maintaining an appropriate management style that maintains good morale, a team approach to work and a culture which fosters innovation and change
  • Responsible for planning risk rota cover for clinical triage service
  • Sets high standards of nursing care for the service are maintained so that the clients experience is excellent
  • Represents the team and organisation at professional meetings as requested and feeds back information appropriately. Ensures there is a method of communication that reaches all staff within the team.
  • Service lead for violence and aggression, attends Trust meetings to represent staff needs in the context of health and wellbeing and post incident support
  • With due regard to Risk Management policies and procedures. Uses local data to ensure the environment is safe for clients and staff
  • To be a visible, accessible and assertive figure to whom staff and clients can turn for assistance and guidance
  • To be a pivotal figure drawing together the multi-disciplinary team towards their shared goal of excellence in client care
  • Influence people and events through successful communication, negotiation and persuasion skills
  • Develop and use local and national networks to identify and introduce to the directorate best practice in the management and care of clients
  • Service lead for TRiM and attendance of the national TRiM network meetings
  • Constructively challenge practices as necessary, which impact on clients care and or staff wellbeing
  • To be clinically based, dividing time equally between all areas within the job description
  • Work in partnership with the Senior Team and other service leads to ensure the nursing strategy objectives are achieved
  • To embody and role model the 6 standards within the Pathway to Excellence framework

Supporting Client Excellence
  • To be courteous and helpful to clients, colleagues and all users to the Trust
  • To act as a positive role model to the team
  • Proactively seeks clients' feedback on the service provided by the team
  • To reinforce the culture that clients participate and understand assessment process and treatment plans
  • Consider new ways of working, which enhance and improve client care, presenting outline proposals to the service lead
  • Adopt an open learning culture from clinical incidents and client/staff feedback and implement improvements as necessary
  • Be responsible for the safe and secure storage and handling of clinical notes in line with Trust policy

People/Management Excellence
  • To promote effective communication channels both within the service and Trust
  • To keep abreast of any national and regional initiatives relevant to the specialty that will influence future service developments
  • Keep the service lead, director of HR informed of all relevant issues affecting client care e.g. risk, staffing levels and system issues
  • Promote staff wellbeing and resilience, considering flexible rostering and working patterns
  • To be responsible for the recruitment and selection of all staff
  • Monitor and manage sickness and absence, keeping the service lead informed of patterns and trends and action plans implemented
  • To assist the service lead in the investigation of complaints and/or adverse incidents, ensuring lessons are learnt and action plans implemented
  • Utilise and implement the Performance Management/Probationary Period policies as necessary
  • Maintains competent computer skills and be able to access patient details and reports via the Trusts IT systems

Supporting Financial Excellence
  • Exerts influence and control of the overall department expenditure
  • Responsible for publishing effective and efficient staff rosters and sign off for payment

Professional Responsibilities
  • To be responsible for your own professional development, maintain a professional portfolio and keep up to date on current nursing and health service issues
  • To take full responsibility for your own actions and to abide by the NMC Code 2018
  • Maintain own knowledge and clinical skills demonstrating competence in delivering a high standard of care
  • To act as the confirmer for staff Revalidation when applicable, acting as a resource to empower staff to successfully complete the process
  • To be conversant with all Nursing Policies and procedures
  • Takes part in education and training programmes appropriately and feedback knowledge gained to their team
  • Maintain a current knowledge of professional issues, ensuring continued professional development is maintained

Quality Assurance and Monitoring
  • Ensures own practice is conducted within the Trust/department and ward policies in order to maintain professional, clinical and patient safety in addition to monitoring staff adherence to them
  • To ensure that all service management documentation is produced as requested. Audits and action plans will be produced in liaison with the service lead
  • To ensure that all staff undertake Trust and professional mandatory training and development as required, or outlined in PDP
  • Actively promote evidence-based practice within the clinical area
  • Lead on audit initiatives
  • Lead on and be responsible for setting and reviewing standards for practice and evaluating outcomes as part of the clinical governance agenda
  • Promote and maintain evidence-based practice and lead on its implementation
  • Lead on and be responsible for setting and reviewing standards for practice and evaluating outcomes as part of the clinical governance agenda
  • Responsible for the teams achievement within the Trusts Assessment and Accreditation process

Policy and Service Development Responsibilities
  • Ensure all staff work within the confines of Trust policies, protocols and other relevant documentation, taking appropriate action where compliance is breached
  • Drive research and service improvement/development programmes within the department
  • To participate in developing working guidelines, protocols and practices that enhance the patient experience in line with national and Trust policies
  • Contribute to the update of policies and protocols within own speciality

Research, Development & Education Responsibilities
  • To ensure all staff receive a formal annual review in line with the Knowledge and Skills Framework, PDP and enabling revalidation
  • To discuss the training needs of the team with the service lead
  • Evaluates training their own staff have undertaken to effect service improvement and that individuals have gained new knowledge or skills
  • To ensure that all agreed action plans from national and local strategies, benchmarking standards, such as ward Assessment & Accreditation, and clinical audits are completed. If these are not maintained at a satisfactory level then to put strategies in place to pursue their achievement
  • Will seek out Best Practice to generate new ideas and generate change
  • Has a well-developed understanding of clinical practice with effective supervision, mentoring and assessment skills
  • To enable all staff, irrespective of band, access to clinical coaching and action learning

Corporate Responsibilities
  • To act-up for the service lead as required
  • To work collaboratively with other colleagues across the Trust to enable the safe delivery of care across the organisation
  • Facilitate any measures to help achieve directorate/divisional and Trust targets and agendas, ensuring dissemination of appropriate information to all to all members of the nursing team
  • Share best practice through meetings and forums
  • Act as a Trust role model at all times, whilst at work and whilst off duty

Person Specification

Educations, Training and Qualifications


  • Registered Nurse with current NMC registration
  • Evidence of continuing clinical and professional development


  • Psychology degree or equivalent
  • Educated to Master's Degree Level
  • Counselling or coaching skills/qualification
Knowledge and Experi
Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert