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Service Improvement Lead

University College London Hospitals NHS Foundation Trust
£51,488 to £57,802 Per annum inclusive of HCAS
Closing date
28 Nov 2023

View more

Other Health Profession
Band 7
Full Time
We have an exciting opportunity for a Service Improvement lead within the Medical Specialties Division at University College London Hospitals to cover a period of 12 months. This post will be responsible for ensuring services are efficiently and effectively run within the Division. You will support the General Management team in the delivery of all performance and business elements along with key initiatives within the directorate.

This is a fantastic development opportunity for staff looking to gain senior service level management. You must be a quick learner, be able to demonstrate relevant experience and must be strongly orientated towards service improvement. You will be able to demonstrate a track record of team building, possess excellent interpersonal skills and have the ability to manipulate and interpret data. Confident and calm under pressure, you will be able to prioritise a busy workload and work effectively with other members of the Clinical and Divisional management team.

Main duties of the job

You will support the Divisional Management team in a range of divisional projects and initiatives. You will assist the development of bids and business cases for the Division and the delivery of specific critical service development projects across the Division.

The Medical Specialties Division is diverse and covers: Elderly Medicine, Respiratory Medicine, Rheumatology, Dermatology, Endocrinology and Diabetes, Nephrology, Neurophysiology, Cardiology, Outpatients and the Patient booking team. The Division runs inpatient, outpatient and diagnostic services for local, regional and national patients.

The position is a valued member of the central management and operational team within the Division. This is a fantastic opportunity to gain relevant experience and to develop you for a more senior role in the future.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Job description

Job responsibilities

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person Specification

Knowledge & Qualifications


  • Degree and/or an appropriate professional qualification or equivalent.
  • Masters level qualification or equivalent specialist knowledge acquired by experience



  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience analysing and interpreting performance data
  • A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills & Abilities


  • Excellent communication skills, including the ability to liaise, negotiate and influence effectively at Divisional management and all senior levels.
  • Quality focussed with an innovative approach and the ability to solve complex problems
  • Excellent IT skills including Microsoft Office packages
  • Evidence of political awareness and sensitivity to the high profile of the Trust

Other requirements, including:


  • Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
  • A commitment to promoting equality and diversity in the workplace and in service delivery and development

Employer details

Employer name

University College London Hospitals NHS Foundation Trust



250 Euston Road



Any attachments will be accessible after you click to apply.


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