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0-19 Administration Manager/ Service Development Lead

Cambridgeshire Community Services NHS Trust
£28,407 to £34,581 per annum, pro-rata
Closing date
28 Nov 2023

View more

Other Health Profession
Band 5
Full Time
We are modernising the way we work in Beds and Luton 0-19 community services to improve our team processes and procedures and foster a one team approach to provide consistency and resilience.

To help deliver on this we have an exciting opportunity for someone to join our team in a new post as an 0-19 Administration Manager/Service Development Lead.

The principal role of this post is to drive and support the operational activities of the 0-19 team, to meet operational and business needs that support the Service Managers and Business Support Managers in achieving the team objectives.

We are looking for a motivated pro-active member of staff with great organisational and interpersonal skills.

You will have the ability to adapt to change in a fast -paced environment and be able to demonstrate that you are confident and have experience and the ability to use your initiative to provide support by liaising with organisations to deliver change initiatives .

(Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised).

Main duties of the job

The successful candidate will need to have excellent communication and administrative skills, and the ability to work on their own initiative and as part of a team.

The principal role of this post is to holdthe oversight of the day-to-day management and delivery of the 0-19 and Safeguarding administration service across Bedfordshire and Luton, including regular review of processes and practices to provide a service that is effective, efficient, and responsive to service needs.

The post holder will develop processes and practices to deliver an aligned service offer across Bedfordshire and Luton and foster a 'one team' approach to provide consistency and resilience.

He/she will utilise the Quality Improvement model and will be supported by the Business Support Senior team to develop the service within the scope of a project to review and develop administration services across Bedfordshire and Luton Children's Services.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job description

Job responsibilities

Main Duties and Responsibilities
  • Work with the 0-19 and Safeguarding Leads and business support manager in planning and co-ordinating the administrative processes to support the clinical teams.
  • Be responsible for day-to-day management of the 0-19 administration service across Bedfordshire and Luton and development and delivery of the one team 0-19 and Safeguarding approach using the Quality Improvement model.
  • Implement effective communication strategies to promote staff involvement in the one team approach and related work streams, encouraging teams to consider new ways of working and promote one team culture.
  • Support the clinical service leads in introducing changes to administrative systems in line with service modernisation and
  • Ensure that all work is completed within teams and reallocate resources as
  • Manage and oversee the recruitment process, starters and leavers within the administration teams, including being a member of shortlisting and interviewing
  • Support with data requests including access to records, clinical audits as
  • Respond to complaints and incidents relating to administration and administrative processes, including formulating remedial action plans as
  • Escalate concerns, complaints as appropriate to Clinical and Service
  • Ensure that all administration staff have a full induction within areas of
  • Ensure the Trusts Health and Safety policy is fully implemented within service
  • Ensure that agreed safety procedures are adhered to within specific areas of responsibility, maintaining a safe environment for employees and visitors under the Health and Safety at work act.
  • To ensure that staff within the area of responsibility are updated on health and safety matters including mandatory training attendance.
  • To facilitate the delivery of service improvements and best practice within available
  • To implement Trust policies, procedures and standards as agreed by the Trust Board, Clinical Forum, and Management
  • To work with clinical leads to identify service priorities for the administration services, and to develop strategies to delivery these
  • To support clinical leads in the planning of MDT meetings and
  • To support the Clinical Leads to coordinate any estates or equipment requirements needed within the Cambridgeshire
  • Liaison on behalf of the team with outside and internal organisations/departments.
  • To provide leadership, direction, and effective management to0-19 and safeguarding administration teams, enabling a culture of learning and
  • To provide supervision and support to the 0-19 and Safeguarding Administration Teams.
  • Liaison on behalf of the services with outside and internal organisations/departments.

  • Project Management and Business Development
  • To support Childrens Services in the delivery of key targets for the
  • To initiate and lead projects where a need is identified by the
  • To improve and maintain high quality data capture across the
  • Support the production of business cases for service developments within Bedfordshire and Luton CYP Services ensuring that the implications of service changes or developments have been accurately
  • To support the progress of ongoing and transformational change
  • To participate and support in the development of short and long business strategies to enable Bedfordshire and Luton CYP Services - to continually improve its services and provide the highest quality of
  • To attend management meetings as needed to ensure administrative support matches needs of service users and their families, as well as

  • Communication
  • To resolve written and verbal complaints, particularly from parents and carers of patients, ensuring that action is taken to avoid recurrence where appropriate. At times, this may involve overcoming linguistic or cultural
  • To maintain successful relationships and effective two-way communication with clinicians and managers from across the trust and with key people from outside agencies to ensure collaborative working and joint
  • To ensure that the admin team are supported, especially during times of change, through effective communication of issues and
  • To plan, organise and chair team
  • Contribute to internal communication strategies, ensuring effective two-way communication and engagement within the
  • Contribute to external communication strategies, working with the Head of Communications to raise awareness and promote the reputation of

  • Budgetary Responsibility
  • To be an authorised signatory for defined budget.
  • To identify and recommend opportunities for improving budget allocation and management including identifying opportunity for savings and
  • Work with Service Managers to ensure the staffing and resources are utilised effectively and remain in
  • Work within the Trust Service plan to deliver a sustainable service

  • People Management
  • To manage and oversee the recruitment process, starters and leavers within the administration teams, including being a member of shortlisting and interviewing
  • Day to day management of 0-19 administration and reception
  • Maintaining own professional development and be an active participant in appraisal and management supervision
  • Provide effective line management of administrative staff in Universal teams including initial stages of the grievance, sickness and absence, performance, and disciplinary procedures. This involves supporting learning and development of the team, including meaningful appraisal and personal development plans.

  • Person Specification

    Qualifications and Training


    • Degree or equivalent job experience in health, social science and/or business management


    • Appropriate Secretarial Qualification e.g. RSA Stage 3 or equivalent
    • Leadership/management training and/or qualification
    • Project management qualification
    • Qi Academy training



    • Knowledge and experience of using SystmOne
    • Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems
    • Proven experience of managing a busy office or as a senior administrator with a significant level of responsibility.
    • Previous supervisory/Staff Management experience, including exposure to dealing with a range of issues e.g. appraisal, grievance and disciplinary procedures.
    • Previous Project management experience


    • Experience of working within a healthcare setting

    Knowledge and Skills


    • Demonstrable leadership skills
    • Excellent organisational skills
    • Proven extensive experience in administrative procedures
    • Good communication skills, across all mediums written, oral
    • Negotiation skills
    • Effectively prioritises and coordinates own work with excellent time management
    • Ability to work on own initiative with minimal supervision
    • User of Word, Outlook and Excel to intermediate level
    • Ability to work flexibly as part of a team
    • Effective leadership style and qualities

    Employer details

    Employer name

    Cambridgeshire Community Services NHS Trust


    Woburn Court

    2 Railton Road


    MK42 7PN

    Any attachments will be accessible after you click to apply.


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