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Patient Safety and Systems Manager

Croydon Health Services NHS Trust
£56,388 to £62,785 a year pa incl of HCAS (Outer)
Closing date
2 Dec 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
Patient Safety and Systems Manager Band 8a, Full Time

The patient safety team at Croydon are looking for a passionate, dynamic person who is committed to leading improvements within patient safety to enhance the quality of our services.

Reporting to the Senior Patient Safety and Improvement Manager, this post forms part of the departmental senior leadership team responsible for the delivery of the Trust's Quality Strategy and vision to ensure 'Excellent Care for all' through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.

Proposed Interview Date - 11th December 2023

Main duties of the job

Under the direction of the Senior Patient Safety and Improvement Manager the post holder will be responsible for providing leadership and expertise for the management of patient safety, to provide Trust wide oversight, assuring the quality and effectiveness of incident responses to as part of the Trust's Patient Safety Incident Response Plan (PSIRP) and in line with the Patient Safety Incident Response Framework (PSIRF). This will also include supporting work towards the wider Patient Safety Strategy and the management and development of all events within the Radar management system

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:o Croydon University Hospitalo Purley Hospitalo The Sickle Cell and Thalassaemia Centre in Thornton Heatho Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodsideo A minor injuries unit in New AddingtonThe Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our Vision:Excellent integrated care for you and your family, when and where you need itOur 5 key 'Here for you' promises to the people of Croydon are:o You feel cared for by helpful and welcoming staffo You feel in safe hands with highly professional staffo You feel confident in your treatment from skilled teams of compassionate clinicianso You feel we value your time with convenient appointments, minimal waiting and care closer to homeo You feel it's getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of Listening into Action as a new way of working. The approach we are taking to Listening into Action is new and different.

Job description

Job responsibilities

See job description and person specification for details of the role. For more information

Person Specification

Education and Qualifications


  • Educated to master's level or equivalent level of experience.
  • Evidence of continuing professional development
  • Extensive senior and relevant experience in the field of Quality and Patient Safety
  • Extensive senior and relevant experience in the field of Quality and Patient Safety


  • Previous Experience within the NHS
  • Management / Leadership qualification
  • Quality Improvement Qualification
  • Clinical Qualification

Knowledge and Understanding


  • In-depth and significant knowledge and experience of quality and patient safety
  • Knowledge of the NHS National Investigations Framework
  • Knowledge and understanding of statutory and regulatory, guidance and best practice frameworks requirements for quality and patient safety
  • Demonstrates up to date, evidenced based knowledge of current clinical and professional issues.
  • Line management experience.
  • Experience of gathering and interpreting patient safety data and implementing measurable improvement plans.


  • Experience and working knowledge of the Radar reporting management system
  • Experience of regulatory preparation /planning and the PIR process
  • Understanding of quality assurance mechanisms and frameworks

Skills and Abilities


  • Excellent communication skills including the ability to write reports at Board level.
  • Ability to deliver presentations and communicate effectively with colleagues and people who use our services, their families and carers.
  • Ability to co-ordinate, lead and participate in local investigation resolution meetings.
  • Full understanding of investigations and methodology and evidence of production of quality reports and QA abilities
  • Ability to produce/interpret information that supports quality improvement.
  • A clear understanding and application of the principles of professional accountability and confidentiality.
  • Ability to lead, motivate and influence individuals both within and external to the organization Ability to provide and receive highly complex, sensitive and contentious information.


  • Project management skills



  • Able to plan and organise across a broad range of complex activities, formulating and adjusting plans as required
  • Understands the delivery of safe patient care raising and escalating concerns as appropriate
  • Able to take responsibility for policy implementation and service development.
  • Proven track record of ability to co-ordinate the work of the multidisciplinary team and lead on any actions required.
  • Proven ability to support maintaining an environment conducive to the delivery of excellence in care in safeguarding vulnerable adults

Employer details

Employer name

Croydon University Hospital NHS Trust


Croydon University Hospital

London Road



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