Customer Service Apprentice

Dorset HealthCare University NHS Foundation Trust
£10.42 an hour per hour
Closing date
6 Dec 2023

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We are seeking to recruit a customer service apprentice to work within our busy Audiology Department in Weymouth, Dorset. This post is for 37.5 hours per week.

The main function of the Dorset Audiology Service is to provide NHS hearing aid services throughout Dorset.Our friendly administration team support our audiologists and we would welcome an enthusiastic person to join our expanding team based in a new diagnostic centre in Weymouth.

As a customer service apprentice, you will be well-motivated, flexible and a clear communicator.

This post is a full-time weekday post.

Main duties of the job

To work as part of a team to provide quality and efficient audiology reception service.

Tasks will include -
  • Reception duties.
  • Arranging patient appointments.
  • Dealing with telephone enquiries.
  • To assist and direct visitors as required.
  • Ordering and issuing of hearing aid accessories.
  • Ordering stationery.
  • Supporting admin and clinical team members.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact

Person Specification

Knowledge, Skills and Training


  • English and maths GCSE grade C/4 or equivalent
  • Ability to use own initiative within sphere of responsibility.

Personal qualities/attributes


  • Ability to prioritise effectively
  • Able to perform under pressure
  • Teamworking
  • Evidence of demonstrating the Trust's values and behaviours

Additional requirements


  • Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively

Job specific experience


  • Good working knowledge of computer programmes (Microsoft Word, Excel, Outlook)
  • Good communication skills, both written and verbal


  • Recent experience of working in a comparable role

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust


Dorset Audiology Service

3 Melcombe Avenue



Any attachments will be accessible after you click to apply.


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