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Service Manager

Sheffield Teaching Hospitals NHS Foundation Trust
£50,952 to £57,349 a year pa/pro rata for part time staff
Closing date
23 Nov 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
The Haematology Service Manager is a key role in the Specialised Medicine & Rehabilitation (SMR) operational management team.

The postholder will be responsible for providing leadership and direction to the Haematology Directorate for the delivery of activity and finance targets and to develop and implement plans for service developments in line with Trust and Commissioner requirements.

In conjunction with the Executive team, the post-holder will work in collaboration with the Matrons, they will ensure that resources are available and utilised effectively to provide high standards of service, teaching and research, in this patient-centred environment. The post holder will be responsible for attainment of financial, activity & waiting time targets. Close collaboration with Finance, HR, Information and other central departments will be critical to ensuring each service functions effectively in these key areas.

Main duties of the job

The post-holder will be expected to take forward agreed projects to improve service delivery in key areas. Fostering effective working relationships with clinical teams and ensuring a multidisciplinary approach to service provision and planning will be critical. The post-holder will be a key member of the Directorate and Care Group Management Team and will be expected to take on Care Group wide projects at times.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

There are three Directorates within Specialised Medicine & Rehabilitation Care Group (SMR)
  • Communicable Diseases & Specialised Medicine (Dermatology, Clinical Immunology & Allergy, Infectious Diseases, Sexual Health Services, HIV Stonegrove
  • Specialised Rehabilitation Services (Spinal Injury rehabilitation, Prosthetic and Orthotic limb services, Wheelchair and Seating services and Gait Laboratory services)
  • Haematology

In addition to outpatient services, there are inpatient services comprising of 3 wards, all based at the Royal Hallamshire Hospital, P3 and P4 and O1 with 47 beds dedicated to the management of haematology patients. These include 29 side rooms, 12 of which are HEPA filtered for all levels of Haematopoietic Stem Cell Transplantation and Leukemic induction therapy. There is a dedicated day case facility, an Apheresis Unit (managed by the NHSBT) and the Centre for Haemophilia and Thrombosis.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications and Training


  • Grade C/4 GCSE Maths and English or equivalent.
  • A degree or equivalent qualification in a relevant discipline
  • A post-graduate qualification in management
  • Demonstrable commitment to continuing professional development.


  • A masters degree in management and or leadership related discipline

Work Experience


  • Significant staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
  • Experience of leading service improvement or modernisation initiatives in the NHS.
  • Financial management including experience of reducing costs, monitoring and determining corrective action.
  • Experience of building effective working relationships with both immediate management and wider clinical teams.
  • Ability to negotiate and influence staff at all levels of seniority
  • Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement.
  • Service Planning: experience of contributing to the development of business cases, making recommendations for investment and supporting the LDP process. Including the development of capacity plans.
  • Evidence of report writing and presentation skills
  • Developing and implementing strategic plans at service level to enable attainment of directorate objectives.

Skills and Knowledge


  • Effective oral and written communication skills.
  • Effective interpersonal skills and the ability to work proactively and co-operatively with senior management and clinical staff
  • A detailed understanding of clinical and corporate governance
  • Proven range of IT skills, including Excel PIVOT table use
  • A clear understanding of confidentiality when dealing with matters relating staff and patients
  • Effective organisational skills, and an ability to prioritise an unpredictable workload with frequent disruption.

Personal Qualities


  • Flexible resilient approach to work
  • An awareness of the political environment in which operating
  • Demonstrable self-awareness, an understanding of impact on others and an ability to manage self and maintain professional conduct in difficult and challenging situations.
  • Leadership skills and the ability to motivate others and demonstrate honesty and integrity.
  • An ability and interest in coaching staff to improve performance.
  • A commitment to promoting equality and diversity in the workplace and in service delivery and development.
  • Enthusiasm to seek out and resolve problems in order to improve patient care.
  • Ability to cope with working in a changing and uncertain environment.
  • Commitment to CPD, proactively seeking out new learning opportunities


  • Ability to problem solve and seek out solutions.
  • Ability to cope with working in a changing environment.

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust


Royal Hallamshire Hospital

Glossop Road


S10 2JF

Any attachments will be accessible after you click to apply.


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