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IMPACT Case Manager

Nottinghamshire Healthcare NHS Foundation Trust
Mapperley, Nottingham
£50,952 to £57,349 per annum (pro rata for part-time)
Closing date
28 Nov 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
Since October 2020 the responsibility for the commissioning of Adult Secure Care mental health, learning disability and autism services has transferred from NHS England Specialised Commissioning to Provider Collaboratives (PC's). Fifteen PC's nationally coordinate and deliver care for adult patients requiring low and medium secure care. The East Midlands area PC is called IMPACT.

IMPACT is a partnership of 9 NHS and independent sector providers and is led by Nottinghamshire Healthcare NHS Foundation Trust as the Lead Provider.

The other organisations in the collaborative are:
  • Cygnet Healthcare
  • Derbyshire Healthcare NHS Foundation Trust
  • Elysium Healthcare, Leicestershire Partnerships NHS Trust
  • Leicestershire Partnership NHS Trust
  • Lincolnshire Partnerships NHS Foundation Trust
  • Northamptonshire NHS Foundation Trust
  • Priory Healthcare
  • St Andrews Healthcare

In order to preserve integrity and avoid conflicts of interest, Nottinghamshire Healthcare FT as the Lead Provider developed an arms-length commissioning and clinical oversight function (the IMPACT commissioning hub). IMPACT's commissioning hub's role involves understanding the local population and empowering local clinicians and Experts by Experience to design improved pathways of care. Through the Lead Provider arrangements IMPACT also sub-contract other providers e.g. to support discharges from secure care, assure the quality of services and lead the necessary reporting regionally and nationally to NHS England.

Main duties of the job

We are recruiting to a substantive full-time position of Case Manager who will join our Clinical Commissioning Hub's team of case managers. This is an excellent opportunity for a highly motivated, clinically and operationally skilled staff member. We are seeking an individual who relishes the challenge of working with patients and building on strong relationships across our provider collaborative. The post holder will work directly with a designated caseload of patients in a range of different secure care settings. You will additionally support the wider IMPACT team to monitor quality, safeguarding and commissioning intelligence to improve outcomes for the entire patient population.

About us

Nottinghamshire Healthcare employs over 10,000 colleagues who help #MakeADifference every day. We provide intellectual disability, mental health, community health, forensic and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire and South Yorkshire. Care is delivered from over 120 sites within the community from acute settings and across low, medium and high secure environments including prisons.

As one of the largest mental health and community trusts in the East Midlands and one of the biggest employers in Nottinghamshire. We are also home to national and regional services such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We are committed to flexible and agile working, including the opportunity to join our bank.

Your health and wellbeing is our priority and as such we invest significantly in this via our in-house Occupational Health Service, Staff Counselling Service and Health and Wellbeing Team.

We offer a number of employee-led staff networks, including Equality, Diversity and Inclusion (EDI) groups, our Green Champions Network, Freedom to Speak Up Network. Health and Wellbeing Champions Network and Menopause Champions. We provide care to a diverse range of communities and are passionate about supporting diversity and inclusion in the Trust.

If you believe in our values of Trust, Honesty, Respect, Compassion and Teamwork, then we would love to hear from you!


Job description

Job responsibilities

Case management is a recognised national role within the NHS and a national network of peers is well established who work cooperatively to manage complex patient cases. Case Managers come from all professional backgrounds and disciplines, which adds to the strength of these teams, and as such we would like to hear from candidates from any professional discipline who consider they fit the criteria for this post.

Possession of a relevant professional qualification is essential, as well as knowledge of wider mental health services and ICS systems. Direct experience of working in specialised secure care mental health, learning disability & autism and forensic services is desirable. In addition, an understanding and experience of dealing with quality and clinical governance systems is required, as well as a proven track record of having excellent interpersonal and organisational skills.

Full induction, training and opportunities for continuous professional development will be provided. We have access within our collaborative to nationally respected clinicians who are available to support with clinical supervision, professional development and mentorship expected for this role. While there will be home working, travel within the East Midlands and beyond will be expected for this post.

If you would like to know more and to speak to a member of our team, please contact Mandy Gosling

Closing Date: Sunday 26th November 2023

Shortlisting date: Monday 27th November 2023

Interview Date: Wednesday 6th December 2023

Person Specification

Knowledge & Experience


  • Experience of working at a senior level within mental health, learning disability & autism services and systems
  • Detailed operational knowledge and experience of mental health, learning disability & autism policy, legal issues and national transformation programmes, plus risk assessment/management
  • Knowledge of current health & social care policy including the NHS Long Term Plan and Provider Collaboratives
  • Understanding of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations
  • Experience of working with ICSs (NHS and local authorities plus third sector)
  • Leadership, staff and people management experience including setting and monitoring objectives against performance, disciplinary hearings and staff development
  • Experience of creating and implementing processes to support the development of strategy and implementation of vision
  • Knowledge and experience of dealing with quality & clinical governance
  • Evidence of post qualifying and continuing professional development
  • Member of relevant professional body
  • Proven ability to plan and organise


  • Experience of working within adult secure services
  • Detailed operational knowledge and experience of specialised secure care mental health, learning disability & autism and forensic services
  • Knowledge of other mental health specialties e.g. CAMHS, Deaf, Acquired Brain Injury, Eating Disorder and Perinatal services
  • Experience of case management in specialised services
  • Detailed knowledge of issues pertaining to the specialist mental health services, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation and Safeguarding procedures



  • High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of specialised commissioning resources
  • Case management skills, focussing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
  • High-level communication especially skills across a range of agency and professional boundaries at a national level
  • Ability to be able to challenge inappropriate clinical decisions whilst maintaining professional working relationships
  • Must be able to prioritise own work effectively and work under pressure
  • Self-motivated able to work under own initiative
  • Team working skills
  • Ability to focus on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
  • Must be able to provide and receive highly complex, sensitive and/or contentious information
  • Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales
  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals

Values and Behaviours


  • All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
  • All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation



  • Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
  • Educated to master's level or equivalent level of experience of working at a senior level in specialist area

Contractual Requirements


  • A full UK driving licence and vehicle for business use is required for this post however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

Physical Requirements


  • Has the physical ability to perform the full range of duties

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust


Duncan Macmillan House

Porchester Road

Mapperley, Nottingham


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