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Community Triage Clinician

Norfolk Community Health and Care NHS Trust
£28,407 to £34,581 per annum pro rata
Closing date
10 Oct 2023

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Other Health Profession
Band 5
Contract Type
Full Time
We are recruiting a Band 5 Community Triage Clinician post in the South Locality Hub and offer this to clinical staff with good IT knowledge and skills, that are keen to work in a busy and friendly single point in Wymondham.

Ideally you will have community or primary care nursing experience although there will be training and support offered. Up to 20% of your time will be practically assisting with community patients in areas of your competence when need occurs, the remaining 80% of your time will be working alongside other triage clinicians being responsible for the smooth triaging of referrals to the south locality nursing hub.

You will need to display excellent communication skills, problem solving and documentation with attention to detail and the ability to manage challenging and changing situations.

Wymondham is a market town in South Norfolk situated within walking distance of the main line railway station and just off the A11. The city of Norwich is just a 15 minute drive away.

Main duties of the job

Key Areas of Responsibility
  • To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
  • To document triage notes in order that the patient's record is complete and for audit purposes.
  • To use information technology to process the referrals for the 80% triaging role.
  • To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
  • To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

About us

You will be working for a friendly NHS Trust that has been rated as outstanding by the CQC as a caring and well led organisation.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities


The post holder will:
  • Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  • Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  • Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  • Where there are barriers to understanding, such as hearing impairments, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  • Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  • Liaise with GPs, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  • Be aware of assistive technology and utilise where appropriate.
  • To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  • Ensure own caseload is planned and prioritised according to service targets and patient need.
  • Be accountable for work delegated to others within the team.
  • Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  • Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  • Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  • Ensure informed consent is obtained prior to initiating interventions.
  • Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  • Demonstrate the necessary IT and keyboard skills.


The post holder will:
  • Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  • Support all team members within the integrated team, respecting them, their roles and contributions.
  • Will be able to make own travel arrangements to patients homes, clinics, base sand meetings etc, as required
  • Be responsible for safe use and maintenance of equipment and supplies.
  • Remain accountable for own professional actions as determined by the professional bodies.
  • Provide advice/ training and supervise/support band 3 and 4 staff and students where appropriate contributing to the induction process for new staff/students.
  • Follow Trust Policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  • Comment on draft policies
  • Maintain own continue professional development.
  • Ensure own workload is planned and prioritised
  • Be accountable for work delegated to others
  • Attend in-house training as required to develop current job role
  • Demonstrate leadership skills within own competence


The post holder will:
  • Undertake mandatory training as required.
  • Participate in a Personal Development Review process.
  • Undertake Personal Development Plans for other staff members.
  • Take part in clinical supervision as per Trust Policy.
  • May be required to demonstrate own duties to students, new starters and other staff.
  • Provide mentorship for students undertaking pre/post registration course.
  • Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  • Contribute to clinical audit as required.
  • Complete the staff survey as required.
  • Complete risk assessments and incident forms as required.

Person Specification



  • Current NMC registration Adult

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)


  • Enthusiastic and able to work under pressure
  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
  • Self awareness

Personal and People Development


  • Evidence of relevant experience and development
  • Support other staff



  • Must hold full and valid driving licence and have access to a vehicle



  • Able to communicate effectively in written and verbal English Language

Skills, Abilities, Knowledge


  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & Diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Work flexibly to accommodate patient/ service needs
  • Good IT and keyboard skills


  • Knowledge of additional specialist areas through in-house training & short courses, including: Palliative Care, Long term conditions, Diabetes management
  • Palliative Care
  • Long term conditions
  • Diabetes management



  • Experience in of working within a multidisciplinary team
  • Experience of working with patients with multiple pathologies and delivering care plans to meet their needs


  • Experience in working within a community setting.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Wymondham Health Centre

18 Bridewell Street


NR18 0AR

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