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Benefits and Change Manager

North Cumbria Integrated Care NHS Foundation Trust
£43,742 to £50,056 per annum pro rata
Closing date
4 Oct 2023

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Other Health Profession
Band 7
Full Time
Benefits & Change Manager Band 7 - Fixed Term for 24 months

Are you passionate about making a difference to the lives of people in Cumbria? Do you enjoy working with people, understanding services provided, and supporting them to transform the way they work? Are you passionate about improvement and change? Would you like to be part of a Team leading strategic transformational and digital improvement? If so, we'd love to hear from you!

An exciting opportunity exists for a Benefits & Change Manager within our Digital Programmes team. The post holder will provide dedicated benefits and change management advice, helping to support a transformational digital modernisation programme.

Are you experienced in change and benefits best practice methodologies and have NHS experience, or transferable skills from roles outside the health sector? You'll be supported in the role and with your development by our team of project management professionals. Training opportunities are available.

If you are enthusiastic, experienced, highly motivated, respond positively to new challenges, and want to be involved in delivery of digital improvements in healthcare in Cumbria and have what we are looking for, we would be delighted to hear from you.

You will benefit from a great annual leave scheme, flexible working, excellent opportunities for development and access to NHS discounts across a range of retailers. If you would like an informal chat about the role, please contact us.

Main duties of the job

Support our Digital Programmes department and the wider digital healthcare team by providing dedicated benefits and change management advice using your knowledge of best practice methodologies and regulations, including:
  • empowering and inspiring others to deliver successful projects
  • developing and managing teams
  • planning, implementing and evaluating change management activities
  • manage delivery of benefits, identification, baselining and realisation work
  • develop and lead change networks
  • provide specialist support in understanding local clinical and operational workflows and requirements
  • provide expert advice on service redesign and promote service transformation
  • work collaboratively with the EPR Communications team in providing a communications service

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
  • Being a clinically led organisation
  • Quality and safety at the heart
  • A positive patient experience every time
  • A great place to work
  • Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Job description

Job responsibilities

Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies?
  • Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
  • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:
  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email:

Unlock Tel: 01634 247350, email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: �18 + Administration cost of �3.85 = �21.85. Deducted at �6.85 from 1st month salary and �5 deducted from salary over following 3 months.

Enhanced Check: �38 + administration cost of �3.90 = �41.90. Deducted at �11.90 from 1st month salary and �10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position further details will be provided upon appointment if applicable.

27 day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification



  • Educated to degree level or equivalent, or be able to demonstrate an equivalent level of knowledge
  • Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), or similar level of experience


  • Registered clinical professional
  • PRINCE2 Foundation
  • Benefits Management
  • MS Office
  • NHS Digital Clinical Safety

Knowledge & Experience


  • A solid understanding of how people go through a change and the change processes
  • Good understanding of and demonstrable approach to benefits realisation management.
  • Change management principles, methodologies and tools
  • Stakeholder management methodologies and tools
  • Workforce re-design or service improvement methodology/tools
  • Knowledge and understanding of issues relating to electronic patient records
  • Demonstrable experience of leading on complex service transformation and change projects
  • Evidence of developed practical benefits realisation management skills and previous benefits realisation experience
  • Evidence of developed change management skills
  • Evidence of developed practical facilitation skills
  • Experience of working with a wide range of stakeholders from across multiple teams, services and organisations
  • Developing and leading teams
  • Experience in successfully challenging established working practices and opinions
  • Researching, assessing and prioritising stakeholder requirements
  • Experience and track record of leading and managing complex change at pace and in high pressure environment
  • Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
  • Experience in process design and workflow management
  • Experience in the use of Microsoft Office products
  • Business process development


  • Clinical safety processes and how they apply to NHS IT systems
  • Health Records Management
  • Formal project management methodologies and tools
  • Demonstrable experience in a clinical setting using electronic patient records

Skills and Aptitudes


  • Excellent organisational skills including the ability to plan and organise a broad range of complex activities
  • Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
  • Ability to plan and implement new ways of working and to share knowledge and experience
  • Highly developed, negotiating and influencing skills with confidence to deal with different priorities and differing views, and ability to overcome barriers to understanding and acceptance, and reaching agreements
  • Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences
  • Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders
  • Ability to clearly communicate and reinforce to team members and stakeholders the vision, values and objectives of a project
  • Ability to inspire confidence and trust, command respect and create a sense of community
  • Ability to prepare and present reports to detailed specifications for Trust and others as requested
  • The ability to find ways of solving or pre-empting problems
  • Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information
  • Encourages a culture of openness and honesty within the workplace


  • Ability to challenge the convention
  • Ability to work across Directorates and organisations, understanding operational and corporate needs
  • Ability to adapt and deal with situations and manage expectations during periods of change and be able to take account of the broader perspective and how it affects other areas
Any attachments will be accessible after you click to apply.


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