Quality Business Administration co-ordinator

Devon Partnership NHS Trust
£28,407 a year
Closing date
2 Oct 2023

View more

Other Health Profession
Band 5
Full Time
The South West Provider Collaborative are delighted to offer an opportunity for a Quality Business Administrator to join our team for a fixed term of 12 months.

The Quality Business Administrator role comprises of a variety of comprehensive administrative tasks to support the quality and contracting team with quality oversight of providers.

The South West Provider Collaborative is made up of a number of NHS organisations, independent sector providers, and a community interest company responsible for the commissioning of secure mental health services across the South West. In working together, were able to pool our specialist knowledge and resources to improve the mental health support available to people living across the region.

Main duties of the job

The post holder will be responsible for a range of activities inclusive of comprehensive minute taking and action tracking, diary management, filing and processing documentation, collating data, database development and management.

The successful candidate will be highly organised, have outstanding IT skills and experience of using Microsoft Office packages, an ability to work flexibly and prioritise workload.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile making time for people challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

To provide a comprehensive, effective, confidential, and professional service to support the Senior Management and Directorate. The post holder will be responsible for processing and providing a range of proactive information and for the accuracy and timeliness of reports and procedures, ensuring the information is transmitted appropriately. The post holder will be a strong team player with excellent verbal and written communication skills. They will be motivated to complete their work in a timely and efficient manner, be able to identify solutions and be willing to learn and progress their February 2016 skills. Moreover the ideal candidate will be flexible and able to support the rest of the team when required and able to multi-task in a demanding environment.

To liaise with senior managers, consultants, clinicians and commissioners regarding information requirements, Key Performance Indicators, referrals and other appropriate business information, ensuring it is supplied in an accurate and timely manner and in line with national definitions, policies and procedures. The work is high profile and the post holder will therefore need to demonstrate high level communication skills using developed persuasive, motivational and negotiation skills to provide and receive sensitive and complex information and data in relation to the directorate, which they will need to compile/share with a wide range of stakeholders. Build and maintain effective and positive working relationships, internal and external to the organisation, to enable the efficient collection of data and information. To attend and participate in meetings.

Person Specification



  • Business/professional qualification to degree level or equivalent knowledge and experience. E.g. Managerial knowledge, project monitoring, supervisory, workload management, acquired through a degree, or equivalent training and substantial experience.
  • Appropriate Qualification which supports IT skills e.g. ECDL

Knowledge and skills


  • Excellent knowledge of all software applications particularly use of Word, Excel and PowerPoint preparation
  • Excellent interpersonal skills
  • Able to communicate with people at all levels
  • Effective verbal and written communication skills for conveying complex information
  • Maintain high level of confidentiality at all times.
  • Ability to deal with sensitive and contentious information
  • Ability to prioritise own work and conflicting demands
  • Ability to problem solve
  • Ability to work accurately and with attention to detail
  • Ability to interpret information
  • Ability to analyse complex data to produce succinct information appropriate to its audience
  • Ability to work without daily supervision and be accountable for own actions.



  • Experience of information management and knowledge of corporate identity
  • Experience working as part of a team
  • Experience of managing staff


  • Experience of working in the NHS
  • Understanding of Mental Health issues and health service terminology.

Employer details

Employer name

Devon Partnership NHS Trust


Langdon Hospital

Exeter Road


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