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Administration Manager - Patient Access

University Hospitals Coventry and Warwickshire NHS Trust
£28,407 to £34,581 pro rata per annum
Closing date
14 Oct 2023

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for the role of Administration Manager within the Booking Centre at the University Hospitals Coventry and Warwickshire NHS Trust (UHCW). We will also consider this as a secondment for internal members of staff.

We are looking to recruit an individual who wants to develop their management skills, is patient focused, enthusiastic and hard working with good attention to detail. We are a large and busy healthcare provider and want staff who are resilient, focused and who have a 'can do attitude'. You will be one of two Administration Managers working across the department.

This is a vital role within the Booking Centre and requires you to be a committed, motivated, organised and pro-active individual. You will need to possess excellent initiative and communication skills and have an exceptional attention to detail with the ability to work under pressure and to tight deadlines.

The Patient Access team are a team are a fast growing team and are always making continuous improvements offering internal and external opportunities for career development. We would welcome any informal conversations and tours of the department if you are interested in this role.

***Previous applicants need not apply***

Please be advised there is a proposed interview date of 30th October.

Main duties of the job

As an Administration Manager you will deputise on behalf of the Operational Support Manager of the Booking Centre supporting the effective daily tasks and will act as the first point of call for any service escalations, issues and risks raised by the team and you will be required to work with management to resolve matters requiring escalation providing subject matter expertise to enable effective response and delivery.

The role will consist of co-ordinating the service within the Booking Centre alongside acting as a source of advice and guidance regarding the service. Additionally we would expect you to provide support to the Management Team in developing and maintaining an effective and efficient administrative service which meets departmental, Trust and national standards, policies and procedures

You will need to be proficient in the use of standard Microsoft Office packages. In addition to this, experience in the use of patient administration systems would be advantageous.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service

This will require:

Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and

Participation in the developing and updating of current local and Trust wide training packages in line with National

Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on

Responsibility for departmental performance including participation in the setting of objectives and

Representing the department in appropriate

Continuous review/updating of administration policies and procedures and supporting documentation and or

Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and

Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems

Liaise with Local CCGs, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it

Acting as first point of call for any e-Referral Service escalations, issues and risks raised by the team.

To provide cross cover support as required to the

This will require:

To deputise on behalf of the Operational Support Manager of the Booking Centre supporting the effective daily operation of the department.

Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate

Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as

Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development

To ensure an effective internal and external communication system within the department and Trust

This will require:

Provision of an effective communication system both within the team and to internal and external

Providing and improving services in line with Trust objectives and nationally agreed initiatives

Motivating and persuading staff regarding changes to procedures and current practice

Monitoring and providing reports to Senior Team in line with KPI

Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and

Providing a point of contact for external agencies to ensure issues are resolved and information shared as

To continually contribute to patient and business improvement

This will require:

Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets,

Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, e-Referral Service, Opera, CRIS, Ultra, Respond, IMPAC

Share ideas for potential service

For further details of the job role please see attached job description.

Person Specification



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Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust


University Hospitals Coventry

Clifford Bridge Road



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