This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).

Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer.

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

Main duties of the job

The Radiology directorate has a vacancy for Radiology Clerical officer to perform clerical duties including Reception, scheduling appointments both electronically and via telephone, liaising with patients and other Trust staff in the clerical offices across 4 sites.

The candidate must be enthusiastic, motivated and able to work as part of a team or individually to meet strict deadlines.

The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy and C.T. using the Trust's I.T system. The applicants must have an excellent communication skills, telephone manner, and ability to work under pressure to strict deadlines with accurate I.T skills.

The post holder will be required to work with patients verbally over the telephone ensuring accurate information is communicated in a clear empathetic manner.

The candidate must be able to manage their workloads and be flexible to work in any area as the service demands across the four sites.

Working Hours are between Mondays - Sunday 07:15 - 19:15 inclusive of Bank Holidays

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as competent and caring staff by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of �337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Radiology Clerical Officer position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

• GCSE or NVQ Level 2

Desirable

• Experience of working in the NHS.

Knowledge and Skills

Essential

• Good written and communication skills
• Excellent telephone manner
• Excellent telephone manner
• Awareness of customer care and dealing with complaints / conflict

Desirable

• Legible handwriting
• Knowledge of the Trust's rules regarding confidentiality
• Knowledge of the Trust's procedures for handling complaints

Personal Attributes

Essential

• Good Attendance
• Excellent time management and organisational skills
• Polite, friendly and welcoming manner
• Polite, friendly and welcoming manner
• Able to undertake tasks involving frequent light or moderate physical effort

Desirable

• Work flexibly across site and extended hours including weekends and Bank holidays
• Work flexibly across site and extended hours including weekends and Bank holidays
• Ability to work under pressure and maintain a professional approach
• Support patients and colleagues
• Self-motivation and enthusiasm

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrowe Park Road

Birkenhead

CH49 5PE

Any attachments will be accessible after you click to apply.

408-23-947