Service Manager - Cancer Services

Lewisham and Greenwich NHS Trust
Lewisham, London
£50,952 to £57,349 per annum plus HCAS
Closing date
2 Oct 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
An exciting opportunity has arisen to join Cancer Services at Lewisham and Greenwich NHS Trust as a Band 8A Service Manager. The role will require cross site working at both University Hospital Lewisham and Queen Elizabeth Hospital. There is a regular shuttle bus between both sites taking between 20-30 minutes.

To assist the Associate General Manager and General Manager to develop and deliver high quality, patient / service user focused and cost-effective pathways and service meeting the requirements of our commissioners and the Trust's Annual Business Plan.

To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.

Experience within cancer services and knowledge of Cancer Waiting Times guidance and working knowledge of Somerset would be essential as well as a good understanding of patient pathway navigation. In return we can offer you an interesting and rewarding opportunity to make a valuable contribution to the delivery of patient services.

Main duties of the job

Main duties:

To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.

To support on the Cancer data performance monitoring and tracking for the Trust ensuring that the national cancer waiting time guideline is followed.

To be responsible for various weekly/monthly reporting cancer performance and supporting the General Manager in capacity planning to ensure sustained achievement of the target.

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
  • Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  • Widening access (anchor institution) and employability
  • Improving the experience of staff with disability
  • Improving the EDI literacy and confidence of trust staff through training and development
  • Making equalities mainstream

  • Job description

    Job responsibilities

    Job title: Service Manager

    Grade: Band 8a

    Responsible to: General Manager

    Accountable to: Divisional Director of Operations

    Job SummaryThe Service Manager is a key management role and is responsible for the operational delivery of all aspects of a divisional service.The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services in conjunction with the Lead Nurse, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.

    Key aims are: Provide timely, efficient and effective operational service management leadership for operational Services within Lewisham & Greenwich to ensure these are responsive, nnovative and provided to the highest possible performance standards. Provide clear leadership ensuring that all staff are appropriately managed anddeveloped, and that they are efficient, effective, engaged and motivated. Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions inconjunction with clinical colleagues. To be a key member of the division, taking full responsibility for actions and for keeping other team members fully informed at all times.

    Key Result Areas & Performance: To be responsible for daily/weekly/monthly reporting on all service performance and supporting the Services in capacity planning to ensure sustained achievement of all targets. Plan and manage the implementation of projects to modernise services and to improve facilities and working practices to meet organisational and service delivery plans. Lead on service redesign and workforce modernisation programme of existing service to ensure successful integration and alignment of new service Lead on service transformation, overseeing significant and new servicedevelopments as required Ensure strong financial service performance against plans through identificationof problems at an early stage and the initiation of corrective action Ensure effective communication systems are in place right through the services and between and across multidisciplinary teams, where relationships are key to the delivery of safe, effective and timely care to patients.

    Service Management Be responsible for the day to day efficient and effective operational management ofall aspects of a designated service area, supporting the General Manager in all matters affecting the delivery of core divisional services. Support the Trusts performance management and be accountable for performance in this specialty against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required Support clinical teams within the services to respond to operational issues on a day to day basis and ensure issues are swiftly resolved. To implement longer term solutions to issues raised, when required. These will range from basic administration issues to more complex approaches requiring the support and agreement of large teams of people and management of projects that deliver change. Contribute to the development of the strategic direction and annual business planning and to assist in the determination of policy and strategy with the Division. Work with Clinical Leads/Service Leads to develop and deliver high quality, responsive and cost effective services in line with national targets, audits and organisational objectives. Provide and develop a working environment and open culture which fosters high morale and commitment among all staff and promotes their well-being and personal development. Develop a strong understanding of the local and regional provision of cancer services outside the Trust and work with the clinical leads to react to changes in that provision to secure strong services within the Trust. Ensure the establishment and maintenance of good relationships and communication throughout the services, including the wider multi-disciplinary teams that play a role in delivery of the services, promoting a culture where clinical and other staff are actively involved in decisions on how services are provided and targets delivered. Deal directly with key external stakeholders including NHS-England, Public Health England, local Commissioners, other external agencies and contractors as required.To contribute to and support any clinical/service related networks associated with Performance and Data Services. Support the production of accurate and timely information for the national targets & audits.

    Service improvement In collaboration with the Clinical/Service Leads and General Manager, facilitateservice developments and projects. To work with administrative and clinical staff to achieve sustained improvements,including in the following areas:. Clinical quality. Patient satisfaction. Financial efficiency. Meeting local & national targets Monitor service improvement initiatives and associated work streams to support specific patient pathways.

    Performance Review and update administrative policies and procedures, and oversee the review and update of clinical guidelines, taking action as appropriate to enable continuous improvement of service quality. Receive written and verbal daily monitoring reports on patient pathways in relation to Waiting Times targets. Inform any delay/obstacle on the patient pathway, ensuring breach information is passed to the management team. Ensure effective partnership working with referring stakeholders to ensure timely responses. To agree activity levels with the General Manager and manage them to achieve targets. To ensure that the services meet pathway targets.

    Communication and Representation Promote a positive image of divisional services both externally and internally. Represent divisional services at Strategic, Trust and external meetings as required. Participate in and contribute to Trust wide initiatives and projects as appropriate and as directed.

    Person Specification

    Qualifications & Training


    • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
    • Recognised post-graduate management qualification or equivalent experience.
    • Masters level education



    • Significant experience working within and managing clinical Services
    • Significant experience of clinical performance management
    • Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
    • A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams.
    • Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
    • Fully developing staff potential through facilitating training, development and education initiatives
    • Demonstrable ability to lead and influence
    • Evidence of sound budgetary management experience
    • Experience in service redesign and project management
    • Demonstrable experience of relationship management with external regulatory bodies
    • Intermediate IT software experience - internet based, databases, information systems and key MS office packages
    • Experience of writing reports for high level committees and Trust Board
    • Experience of managing a busy administration workload with conflicting priorities
    • Experience of handling confidential and sensitive information in accordance with the Data Protection Act
    • Experience of contributing to the design and development of standard and bespoke data reports
    • Experience of developing and improving administrative procedures and practices
    • Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
    • Experience of contributing to policy development and implementation

    Knowledge & Skills


    • Quality focussed with an innovative approach and ability to solve complex problems
    • Ability to work under pressure and to prioritise duties
    • Knowledge of health service structure and proposed changes
    • Knowledge and ability to design and implement policies and procedures
    • Excellent verbal and written communication skills
    • Strong customer service skills where negotiation and influencing skills may be required
    • Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
    • Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
    • Ability to write and present clear, concise reports and statistical information
    • Ability to establish and develop administrative and management systems
    • Intermediate IT skills to include MS Word, Outlook and Excel
    • Accurate typing skills
    • Ability to work on own or as a member of a team Any attachments will be accessible after you click to apply.


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