Trust Head of Lived Experience Workforce

Central & North West London NHS Foundation Trust
£75,853 to £86,574 a year pa inc HCAS
Closing date
29 Sep 2023

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Other Health Profession
Band 8C
Contract Type
Full Time
The Trust Head of Lived Experience Workforce is responsible for oversight and strategic leadership of the Lived Experience Practice and Peer Support Worker provision within CNWL.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

The postholder will advise the Director of Therapies, The Chief Nurse, the Trust Board and Service/Clinical Directors on the strategic development of this professional group, ensuring that they meet professional standards and are compliant with recognised best practice.

Holding expertise in lived experience working in both clinical and training contexts, and applying a lived experience and experiential lens to strategic work, the postholder will work highly autonomously to uphold systemic governance and high-quality service delivery across the peer/ lived experience workforce as a whole. The postholder should provide consultation, guidance and support on Lived Experience Practice & Peer Support across CNWL and its related partners.

The post holder will ensure that all Divisional/Borough/Service Line peer and lived experience leaders operate within a robust framework which ensures professional leadership for all lived experience workers, timely interpretation of national and local policies and ensures systematic and appropriate governance of peer support and lived experience practice within the borough/service line. The postholder also holds ultimate responsibility for ensuring that systems for effective professional supervision and support are established and maintained across all services that have peer or lived experience workers, including systems for effective recruitment and retention.

About us

There's a place for you at CNWLWe're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.Providing top quality care depends on our ability to employ the best people.We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.

Job description

Job responsibilities

Organisational work:

To assume the role of most senior practitioner in the lived experience workforce in the Trust providing effective strategic professional and clinical leadership to all lived experience workers across CNWL.

Leading on the development and articulation of best practice in the lived experience workforce, providing assurance of effective governance across the professions they cover.

To support the strategic direction and development of the Recovery & Wellbeing College as a co-produced service.

To contribute to a climate within the organisation that will allow the lived experience workforce to develop and fully support the organisations goals being enacted within services.

Strategically planning the systematic growth of the lived experience workforce, supported by the Trustwide Lived Experience Practitioner and Peer Support Leads to ensure high levels of productivity and motivation and to ensure lived experience worker provision is responsive to need.

To ensure personal recovery principles and a social inclusion framework are retained at the heart of all lived experience workforce roles, ensuring that people who use services and their supporters participate and contribute to the process.

To provide support to community agencies in order to facilitate and promote recovery focussed practice and social inclusion, in line with the Trusts vision.

To ensure that the Trust Board is kept informed of new requirements and developments related to the lived experience workforce.

To provide reports to the Trust Board, Executive Group and Divisional Boards as required.

To ensure that the lived experience workforce are kept updated regarding national, London-wide and Trust developments.

To liaise regularly with Trust Professional Leads and Service/Clinical Directors regarding development of services within their

To contribute to the positive public image of the Trust.

To support the Trust in its contribution to the wider public understanding of what it means to have lived experience of mental and physical health issues, and the reduction of stigma and discrimination.

To represent the lived experience workforce and the Trust in relevant local, regional and national forums which benefit the Trust.

To achieve key priorities and targets in line with Trust requirements.

To lead in conjunction with the Service /Clinical Directors in the development and implementation of a strategy for the professional development of the lived experience workforce to meet the changing needs of services to reflect care pathways and commissioning arrangements.

To initiate and contribute to service developments and projects including creating and presenting business cases to local commissioners.

To promote understanding of the principles and practice of the peer and lived experience practitioner roles across the Trust and at external forums and meetings as appropriate.

To contribute to cultures across the Trust that is therapeutic, productive, accessible, inclusive, flexible and responsive to service users needs.

Participate in and actively contribute to Lived Experience specific supervision, mandatory training and team meetings, and organisational events as required.

Ensure excellent communication and liaison with colleagues within the wider services of the Trust, being an agent for change and a champion of recovery in all interactions both within and outside the organisation.

Promote development of best practices in peer support and Lived Experience Practice active participation in internal and external training and development programmes.


To utilise highly expert skills related to lived experience training to strategically lead strong links between the operational activities of the lived experience workforce.

To develop and facilitate a learning environment within the Lived Experience Workforce that promotes evidence based practice and research and development to actively participate in the production of lived experience-related research and publications.

To lead, in conjunction with the NHS London and Divisional Directors of Nursing, the development and implementation of a training strategy for staff to include training relating to lived experience practice, recovery focussed principles, social inclusion, mental health and wellbeing.

To plan and develop Trust wide lived experience workforce professional CPD commissioning learning and development activities ensuring equitable and effective use of CPD resources.

To establish and maintain effective academic links with Higher Education Institutions.

Policy and/or Service Development:

To keep abreast of current and new national requirements affecting provision of lived experience workers and to advise the Trust on changes to ensure relevant statutory and professional guidance is adhered to as required.

To lead on the development of systems and practice within the Trust ensuring services promote the added value of lived experience roles, recovery focussed principles, social inclusion and achieve quality outcomes for people who use services.

To strategically lead on physical and mental health priorities that can benefit from lived experience roles and recovery focussed principles and ensure the inclusion of public health objectives into our services regular operations.

To work in partnership with other statutory and non-statutory agencies to further promote the lived experience workforce, recovery focussed principles and social inclusion to achieve quality outcomes for people who use services.

To work in partnership with other Heads of Profession.

To update/develop lived experience workforce policies as required.

To hold a permanent role on the Committee of the CNWL LEMHIST (Lived Experience of Mental Health Issues Stigma Transformation) Staff Network, to ensure the activities of the network are aligned with the lived experience workforce strategic direction.

To initiate and implement project management, including QI projects, complex audit and service evaluation across the Trust and the local health economy to improve outcomes and experience for the local population.

Management of Resources:

To manage delegated budgets in accordance with the Trusts overall policies, procedures and standing financial instructions. This may include implementing cash releasing efficiency targets on an annual basis.

To seek funding opportunities in partnership with community agencies to jointly fund projects and create partnerships that promote the inclusion of lived experience roles, and social inclusion opportunities.

To improve access to lived experience workers and improve service user and carer experiences and outcomes.

To supervise the work of the divisional lived experience leads conduct annual appraisals and manage any performance issues.

To ensure that all lived experience workers have both operational management and robust professional supervision arrangements in place.

To develop and implement strategies for the effective recruitment, retention and career progression of lived experience staff, in line with the Trusts workforce strategy and New Ways of Working.

To provide expert advice where appropriate on issues related to conduct, capability and complaints related to lived experience workers.

Research and Development:

To engage actively in practice development, evaluation, audit and support research activities relevant to the lived experience workforce.

To promote service evaluation and contribute to the development of future national guidelines in collaboration with bodies such as Health Education England or NHSE

To develop new services in line with national recommendations and government guidance, promoting a recovery focussed, evidence based culture.

To contribute to local, national and international evidence for lived experience working by proactively contributing to the development of relevant publications, research and evaluation activities and to deliver presentations within the organisation and to external partners/conferences.

To review and reflect on own practice and performance through effective use of supervision and annual appraisal.

Engage in self-reflective practices and commit to continued personal development, including identifying own learning needs and recording learning outcomes in a portfolio if necessary to maintain professional registration.

Values and Behaviours

The post holder is required to uphold and model the Trust values in everything they do.

Respect integrity, confidentiality, clinical governance and data protection requirements in line with Trust policy.

Work in accordance with CNWLs Trust Values, Aims and Objectives

To act as an ambassador for the Trust with external agencies and partner organisations

Work at all times to promote equality, diversity and individual human rights

Be efficient, responsible and maintain a high level of personal organisation keeping accurate and appropriate records and providing information for monitoring and evaluation as required

To prioritise your own personal wellbeing, and to seek support if issues arise with work-life balance.

Work flexibly, being prepared to perform other duties commensurate with the role which may include new areas of operation following consultation.

Work alongside and ensure active service user and carer participation in all aspects of work including design, implementation and monitoring of activities.

Person Specification



  • Completion of Peer Support Training
  • Postgraduate degree or able to demonstrate equivalent skills in research, writing or analysis
  • Leadership training
  • Evidence of continuing professional and personal development


  • Full UK Driving Licence and access to a vehicle
  • Project Management qualification
  • Adult Education qualification
  • Mentorship or Supervision Training



  • Lived experience of recovery from mental and emotional distress, and of using secondary care mental health services OR Lived experience of recovery from physical illness and of using NHS services as a part of that recovery
  • Extensive working experience as a peer worker in both training and clinical
    Any attachments will be accessible after you click to apply.


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