Adult Counsellor

Nottingham University Hospitals NHS Trust
£35,392 to £42,618 per annum
Closing date
25 Sep 2023
An exciting opportunity has arisen to join our Counselling team at Hayward House.

Hayward house is a specialist palliative care unit based in the city hospital campus . We are looking to recruit an experienced Adult & Child Counsellor with extensive face to face experience working with Adults & families

We are a small team of therapists who work closely within a highly committed specialist palliative care team.

You will be passionate about patient centred care and be able to work with adults children and families . You will be responsible for your own caseload and supporting the wider MDT across both inpatient and outpatient services ,this could include working in small groups and day therapy .

Main duties of the job

The post holder will be based at Hayward House Specialist Palliative Care Unit, City campus, NUH and will provide pre bereavement and bereavement support by way of the following:-

A regular physical presence on the inpatient Unit

A physical availability to support patients and their family/carers on the Unit

Availability to support family/carers via telephone or video link

The service will require the post holder to work fixed days and be flexible around Annual Leave/Sickness

About us

Patients- We will ensure our patients receive consistently high quality, safe care with outstanding outcomes and experience

People - We will build on our position as an employer of choice with an engaged, developed and empowered team that puts patient care at the heart of everything it does

Places- We will invest in our estate, equipment and digital infrastructure to support the delivery of high quality patient care

Performance- We will consistently achieve our performance standards and make the best use of resources to contribute to an affordable healthcare system

Partners- We will support the improvement of the health of the communities we serve through strong system leadership and innovative partnerships to deliver integrated models of care

Potential- We will deliver world-class research and education and transform health through innovation

Our values are: Caring and helpful Safe and Vigilant for our patients and colleagues Being Clinically Excellent and driving innovation to meet the needs of our patients Using our Resources wisely whilst Providing Quality products, services and experiences for staff and patients

Job description

Job responsibilities

Ensure own counselling practices are supervised on an official and regular basis, in line with current B.A.C.P.

Ensure confidential and comprehensive records are maintained in respect of counselling and bereavement services.

To independently manage a caseload of clients in line with BACP ethical framework.

To respond to crisis situations on the inpatient unit with individuals or families, providing emotional support as needed.

To receive regular supervision in line with BACP recommendations. (This would be funded by the organisation).

Organise caseload and maintain records using electronic patient records, ensuring minimum data set information is collected and collated.

To actively contribute and take part in any quality measuring systems that the service may require.

To participate in staff support activities within the unit

To have availability to support patients, their family and carers by telephone or video link

Clinical & Service

Attend meetings/weekly case conferences to ensure up to date knowledge of patients/relatives in order to offer appropriate support from the Emotional Support and Bereavement Counselling Service.

Manage own caseload of pre bereavement and bereavement counselling work.

Participate in maintaining the running of the service, the collective management of waiting lists, data collection and service feedback.

Organise, co-ordinate and participate in the Annual Remembrance Service.

To keep up to date with NUH Trust Mandatory training and specialised training when required.

Education, Training and Development

Provide in house training for Hayward House Health Professionals as required regarding Bereavement Support.

Participate in audit initiatives and provision of statistics in respect of the Emotional Support and Bereavement Counselling Service

Person Specification



  • Post qualification experience of working with loss and grief
  • Post qualification experience of working with client's face to face, telephone and video support work
  • Post qualification experience and knowledge of the complex issues that may arise pre and post death of a relative/carer.
  • Experience and ability to work with clients of all ages.


  • Experience of working with couples and families
  • Experience of liaising with mental health services, schools and GPs to manage complex safeguarding or family support issues.
  • Knowledge of mindfulness practice and how it might support people living with serious illness.
  • Experience of working in a Palliative Care setting

Communication and relationship skills


  • Experience of written and verbal skills whilst handling complex and sensitive information.
  • Ability to manage and support people in emotional crisis.
  • Ability to provide empathetic responses with patients and colleagues when dealing with complex and distressing situation
  • Ability to remain calm and confident in all situations.
  • Ability to work as part of a small team & a wider MDT
  • Ability to work independently


  • Experience of working within a multicultural framework
  • Experience of representing pre and post bereavement support within the context of multi-disciplinary care.

Training & Qualifications


  • Professional Counselling qualification to at least Diploma Level
  • Accredited with BACP/UKCP or actively working towards accreditation


  • Qualification in counselling young people
  • Experience of teaching and training of Mindfulness.

Analytical and Judgement skills


  • Demonstrate ability to respond sensitively in unpredictable situations
  • Ability to be time flexible in the needs of the service


  • An awareness of NHS Policies local and national, NICE Guidelines and Palliative Care best practices

Planning and organisation skills


  • Ability to plan and organise own work
  • Organise caseload and maintain records using electronic patient records, ensuring minimum data set information is collected and collated.
  • Actively contribute and take part in quality measuring systems
  • Conversant with computer systems and an ability to utilise technology within the service.


  • Ability to identify, provide and promote appropriate means of support to carers exposed to distressing situations.

Commitment to Trust Values and Behaviours


  • Must be able to demonstrate behaviours consistent with the Trust's We are here for you behavioural standards

Physical skills


  • Ability to concentrate for prolonged periods of time.
  • Demonstrate an understanding of the impact of working with loss and grief on the wellbeing of self and others.
  • Good judgement about when to act to ensure safety

Employer details

Employer name

Nottingham University Hospitals NHS Trusts


City Hospital

Hucknall Road



Any attachments will be accessible after you click to apply.


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